Security Support Engineer
Security Support Engineer
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Serving as the directly responsible individual / overseeing the end-to-end engineering support experience worldwide for one or more iCloud Apple Account Security and feature-sets including related services. Working closely with varying Engineering entities Operations Readiness and applicable cross-functional teams throughout product development launch and support. This Directly Responsible Individual will also be responsible for investigating security & privacy related bugs vulnerabilities and providing risk assessments. This engineer will also be responsible for ensuring Support organizations are equipped with the technology and knowledge necessary to deliver NPI. Closely monitoring related top support issues and drivers after product launch identifying gaps across all Support tiers worldwide in support tools / resources needed to better support the new features. Reviewing server side logs and analytic data to verify intrusion breach or signs of digital asset compromise. The capability to identify trends in fraud abuse or gaps within the support experience is needed. Educating cross-functional teams about Apples security features risks & vulnerabilities within the New Product Security space. Extensive understanding of all Apple products in particular Apples online services and basic security procedural fraud and security related escalations from iCloud or Support Engineering that may be associated with Apple Account iCloud or related to a subset of technical support tickets from internal Security Privacy & Support teams worldwide while delivering immediate workaround resolutions and driving root cause bug fixes. Analyzing data and trends to identify opportunities for improving the overall customer experience and support for iCloud. Working closely with Apples Support organizations QA Engineering Fraud Data Scientists Systems Admins and Developers to implement our analysis recommended changes.
- Technical Associates Degree and/or 5-6 years of related technical support experience is required
- Capability to travel internationally for business as needed
- Willingness and ability to participate in rotational on-call schedule
- Advanced technical knowledge of Mac OS iOS TVOS Watch OS & Vision Pro
- Strong technical acumen regarding cloud infrastructure
- Previous experience in customer facing security features and associated investigations is preferred
- Knowledgeable of industry standard account security procedures & practices
- Relevant experience in Technical or Support Engineering asset protection security privacy regulatory knowledge or Help Desk Support.
- Demonstrated ability to manage a dynamic queue & pivot responsibilities within strict deadlines
- The ability to properly isolate diagnose and troubleshoot complex Apple Account Security & Privacy related issues. Strong quantitate and qualitative analytical skills are required.
- Adaptive interaction and impeccable communication with people of diverse technical proficiencies
- Computer Science or Information Security degree is preferred
- Ability to identify unique communication strategies related to consumer facing portals and information dissemination
- Adaptable to a high-paced and dynamic work environment
- Self motivated individual whom posses the ability to work with minimal supervision
- The ability to work with global cross functional teams in remote locations
- Excellent organizational & presentation skills required
- Additional Requirements:
- Demonstrated ability to properly isolate diagnose and troubleshoot complex account systems or cloud-computing services. An acute understanding of all Apple products especially Apples online services and internet businesses including general knowledge of web technologies. Knowledge of General Data Protection Regulations DSA DMA or previous experience in security privacy risk management pen testing project management or related experience is a plus. Proficiencies in languages outside of English are a plus as well.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
