Product Owner Voice Bot
Product Owner Voice Bot
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your mission will be to ensure the development and roll-out of our Generative AI Voice Bot as well as supporting all ING countries in reaching their targets by providing smart advanced analytics to strengthen INGs leadership in digitalization & support our 40 million customers.
The team
You will be part of the COO Analytics Tribe which delivers advanced analytics & artificial intelligence capabilities to all ING countries.
Specifically you will be part of a global squad located in ING Netherlands. You will be part of a global team of specialists trained in using Artificial Intelligence and cloud tools (Google Cloud Platform). You will evangelize a data-driven methodology to improve conversational AI.
Roles and responsibilities
We are looking for the following:
You will be responsible for delivering the Generative AI Voice Assistant. You will play a crucial role in planning and steering delivery in a data-driven culture.
Your day-to-day job will consist of interactions bridging business IT and analytics with regards to conversational data. You bring clarity in technical possibilities and client needs in order to shape our AI voice product for optimal client experience.
You have a good background or very strong interest in analytics and IT as well as contact centres which allows you to improve customer and employee journeys via state-of-the-art virtual assistant solutions.
You will be part of an Agile environment as member of a multidisciplinary team. Your colleagues have a rich background in data management data science and analytics both in IT and/or business.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.
You are the product owner of a multidisciplinary analytics team to deliver a virtual assistant for our customers in the voice channel.
You have a good communication style and you build a collaborative relationship with your stakeholders.
You lead the development implementation and communication of the roadmap.
You manage and prioritize the backlog at the level of user stories derived from features epics and technical capabilities.
You build and manage products with an end-to-end mindset including design implementation and operations.
You understand client needs digitization and APIs bridging IT and business.
You have analytical skills and take decisions based on data and facts.
You work with Risk Compliance Model Risk Management and Legal stakeholders to make sure our products and services comply with regulations and policies.
You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment.
You build and maintain relationship with third party vendors. This means that you are capable to drive next generation products together with your partners.
As a product owner you need:
Master degree
Minimal 5 years of working experience in applying analytics in a business environment
Preferably experience with Conversational AI
Professional working language is English. Dutch/French/Spanish/German are a plus
Agile/Scrum experience
Preferably experience with Google Cloud technology.
To be able to influence and convince stakeholders based on analytical results
To be analytical: extremely curious constantly looking for an explanation; analysing sharply concise & to the point
Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS) 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.
Questions
Contact the recruiter attached to the advertisement for more information. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.
Please note multiple interview steps involving various business stakeholders will be part of the selection process.
Employment Type
Full-Time
