DescriptionLeverage your analytical expertise and business acumen to uncover innovative strategies that enhance our customers experience while streamlining loan servicing costs.
As a Quant Analytics Lead on the Home Lending Servicing Data & Analytics Team youll collaborate with stakeholders in the Home Lending division in formulating quantifiable goals and developing strategies and experimentation to achieve these goals. You will lead execution of KPIs trend analysis dashboards and analyses including segmentations optimizations and other techniques to improve business function performance new product development and better customer experience.
Job Responsibilities:
- Synthesize data from a number of different sources to identify meaningful trends and patterns that will help mortgage operations improve the overall customer experience
- Perform data discovery work to manipulate and analyze complex high-volume high-dimensionality data from varying sources to help develop various types of data-driven Home Lending products/initiatives
- Work closely with business partners to help identify opportunities to improve operations and employee efficiency
- Convert data to actionable insights and leverage data visualization tools to effectively tell a story
- Extract data from various sources using SQL queries
- Identify opportunities with AI and Large Language Models (LLM) to improve processes within Data & Analytics
- Work directly with business partners across multiple channels to evaluate needs develop end-to-end solutions and implement those solutions within budget control requirements and SLAs
- Collaborate with IT groups to design infrastructure
Required qualifications capabilities and skills:
- Bachelors degree in a quantitative analytical or related field
- 6 years of experience in an advanced analytics role
- Strong SQL knowledge including complex queries stored procedures etc
- Experience with relational databases and query optimization to pull and summarize large datasets with focus on efficiency
- Capable of defining metrics evaluating results drawing conclusions and insights to design and recommend system or process improvements
- Critical and analytical thinking with a data-oriented mindset
- Ability to develop advanced data visualization and presentations
- Excellent written and verbal communication skills
- Understanding of Mortgage Servicing and Default operations
Preferred qualifications capabilities and skills:
- Advanced analytics experience with preferred knowledge in one or more of these tools: SSRS Power BI Tableau Python Alteryx
- Functional industry experience in operations marketing credit/risk or finance
- Prior experience leading data or analytic projects. Leading prior teams is preferred
Required Experience:
Manager