Customer Service Representative
Customer Service Representative
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
- Customer Support:
o Respond promptly to customer inquiries received through various channels
including phone calls emails live chats interactions.
o Provide accurate and professional responses to customer questions
concerns and requests ensuring all interactions are handled with a
customer-first mindset.
o Follow up on unresolved inquiries to ensure customer satisfaction and
resolution. - Issue Resolution:
o Actively listen to customers to understand their issues and identify root
causes.
o Troubleshoot problems systematically and provide clear and actionable
solutions within the shortest possible time.
o Collaborate with other departments such as kitchen and or logistics to
resolve issues efficiently.
o Monitor and follow up on outstanding issues to ensure they are resolved to
the customers satisfaction. - Product Knowledge:
o Maintain an in-depth understanding of the companys products services
features and policies to provide accurate and up-to-date information to
customers.
o Proactively seek out product updates and participate in training sessions to
stay informed about new launches or changes. - Feedback Handling:
o Collect document and analyze customer feedback to identify trends and
recurring issues.
o Escalate critical feedback and unresolved complaints to your line manager
ensuring follow-through until resolution.
o Provide recommendations to improve products services or processes
based on customer input. - Relationship Building:
o Build positive relationships with customers by demonstrating empathy
patience and professionalism during every interaction.
o Personalize customer interactions to create a memorable and satisfactory
experience.
o Engage proactively with loyal customers addressing their needs and
reinforcing brand loyalty. - Record Keeping:
o Accurately document all customer interactions inquiries complaints and
resolutions in the customer relationship management (CRM) system.
o Maintain up-to-date customer profiles and interaction histories to support
seamless follow-ups and team collaboration.
o Ensure data accuracy and confidentiality in compliance with company
policies and data protection regulations.
- Education: High School Diploma or equivalent; a degree in a related field is a plus.
- Experience: 1-2 years of customer service experience preferred but not required.
- Technical Skills: Proficient in MS Office and CRM tools.
- Soft Skills: Excellent communication active listening and problem-solving skills.
- Attributes: Patient empathetic and able to work in a fast-paced environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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