Food & Beverage Attendant All Day Dining 22In Place 3-322 Part Timer, Hilton Nagoya , In Place 3-3

EOE/AA/Disabled/Veterans

What are we looking for

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Friendly positive energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible reliable and responsive to a range of work situations
• Prepared to manage a variety of customer types inquiries and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience

ヒルトンブランドのフードビバレッジ係員は常にゲストの利益を最優先に考え他のチームメンバーと協力して業務を遂行していますこの役割を成功裡に果たすためには以下の態度行動スキル価値観を維持することが重要です

親しみやすく前向きでエネルギッシュな性格
卓越したゲストサービスを提供することに情熱を注いでいます
新しいスキルやテクニックを学ぶことに意欲的です
清潔感があり整った外見
チームでの協働に積極的で勝利への姿勢で取り組む
現地言語での優れたコミュニケーション能力
多様な業務状況に対応できる柔軟性信頼性迅速な対応力
多様な顧客タイプ問い合わせ苦情の対応に備えている
アルコール飲料の知識とドリンクの調合技術
食品衛生に関する経験
電子注文システムの使用経験
現金取り扱い経験

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Food and Beverage Attendant affects every Guest experience with ours restaurants bars room service banquets and in-hotel cafes. We always deliver an experience that will exceed our Guests food beverage and culinary expectations.

What will I be doing
As a Food and Beverage Attendant you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants bars banquets facilities in-hotel cafes and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner including but not limited to serving as a barista or cocktail attendant/bartender if required
• Understand menu content any menu changes and promotional activities
• Keep your service area clean tidy and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner

フードアンドビバレッジ係として当ホテルのレストランバーバンケット施設ホテル内カフェにおけるフードアンドビバレッジF&B業務の最高品質基準を維持しルームサービスのリクエストに対応する責任を負いますチームメンバーと協力し以下の業務を通じて顧客の期待を超える高品質なサービス体験を提供します

注文を受け付け顧客の要望を迅速かつ完全に履行すること必要に応じてバリスタやカクテル係/バーテンダーとしての役割を含む
メニューの内容メニューの変更プロモーション活動について理解すること
サービスエリアを清潔で整頓され適切に準備された状態に保つこと
顧客の会計を適切に管理し迅速に処理すること
顧客の問い合わせに丁寧かつ親切に対応すること