Staff Software Engineer/ Tech Lead

Are you ready to revolutionize the restaurant industry

Toast is transforming how restaurants operate and grow combining intuitive technology with a relentless focus on customer success. Our tools help restaurants streamline operations boost revenue and deliver standout guest experiences. Join us as we help our customers thrive through product innovation and data-driven decision-making.

Who We Are

The Product-Led Growth (PLG) team on Toast Web owns key surfaces across the Toast web experience - from discovery to re-engagement. We focus on increasing customer activation conversion and retention through experimentation performance improvements and targeted features. We build and iterate quickly test ideas at scale and obsess over insights from our metrics.

Were looking for a Staff Engineer who brings deep technical expertise strong product instincts and a passion for creating leverage through platform thinking. This is a high-impact role for a systems-minded leader who thrives on cross-functional collaboration and is motivated by outcomes not just output.

About this roll* (Responsibilities)

In this role youll join a cross-functional team focused on growth loops optimising guest funnels and accelerating customer success through experimentation and innovation. Youll:

• Lead architecture and system design for performant accessible frontend experiences across growth funnels and guest-facing surfaces
• Identify design and execute complex experiments that drive measurable business outcomes
• Build scalable patterns and frameworks to support high-velocity experimentation and delivery
• Partner with Product Design and Data Science to shape strategy and translate insights into technical action
• Collaborate across teams to influence shared components analytics instrumentation and platform improvements
• Provide strong technical mentorship and thought leadership across frontend systems with influence across design experimentation and data integration
• Raise the bar for technical excellence through code documentation and reviews

Do you have the right ingredients*

• 8 years of professional software development experience with a strong record of delivering scalable systems in web environments
• Deep expertise in modern frontend technologies (React TypeScript CSS-in-JS etc.)

• Strong systems thinking and ability to design for experimentation observability and performance
• Experience influencing product direction through technical insight and user data
• Familiarity with product analytics tools (Amplitude Heap GA) and A/B testing frameworks
• Comfortable with AWS and other cloud-native infrastructure
• Known for being a technical mentor and multiplier for those around you
• Strong communicator who can work across disciplines to bring clarity and alignment to complex problems

**This is a hybrid role requiring in-office presence two days per week**

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required

#LI-Hybrid