CRM Analyst
CRM Analyst
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Job Description
Position Summary
Manage and analyze customer information through the CRM system to support strategic decision making and improve customer experience. This includes tracking KPIs generating reports analyzing information and monitoring the quality of data generated by CRM users.
Position Scope
The role will be located in Colombia with a Global responsibility.
Essential Duties and Responsibilities
Key responsibilities include but are not limited to the following:
Deep analysis of the data and detail oriented to be able to take on time actions.
Develop reports and/or dashboards that facilitate data-driven decision making.
Ensure the quality and integrity of the information analyzed and reported.
Ensure the availability accuracy and timeliness of operational and management reports complying with established deadlines.
Provide timely and relevant analysis for different business areas.
Education & Experience:
Bachelors degree in engineering statistics mathematics or related areas.
6 months - 2 years of experience in total in data administration.
Proven experience in data administration management.
Knowledge Skills & Talents
Professional english level language.
Intermediate to advanced proficiency in Excel and data visualization tools (Power BI Tableau). Technical knowledge in Phyton SQL or any other Programming tools desirable.
Good communication self-management and adaptability skills.
Effective time management and decision-making skills.
Strong analytical skills to interpret data and generate actionable insights.
Ability to adapt quickly to dynamic and changing environments.
Curiosity and a strong willingness to continuously learn new tools and methodologies.
Proactive mindset to identify improvement opportunities and propose solutions based on experience.
Passion for data analysis and data-driven decision making.
Collaborative spirit with a strong focus on delivering results.
Attention to detail while maintaining a clear view of overall business goals.
Equal Employment Opportunity
Vantage is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other protected category.
About Vantage
Vantage provides natural solutions to our customers technical performance and marketing needs through a unique combination of chemistry application expertise and service. Underpinned by our broad portfolio of formulations ingredients and actives that are built on a backbone of sustainable oils fats and their derivatives Vantage targets selected markets and applications including personal care food surface treatment agriculture pharma and consumer and industrial performance. Vantage is headquartered in Deerfield IL. operates in 11 countries worldwide and employs more than 1000 talented professionals focused on delivering exceptional customer experiences with every interaction.
We are a dynamic people-centered organization where youll be part of a collaborative global team. Embracing our cultural diversity we learn from each other to constantly improve adapt and iterate. We value the voices and talents of our colleagues empowering them to drive their unique ideas to completion. Were convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition development learning excellence and shared achievement. Most importantly we know youre going to like it here. For more information visit: or LinkedIn/vantage.
Required Experience:
IC
Employment Type
Full-Time
