Excellence Operations Lead - Bulgaria (They/She/He)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Glovo seeks a detail-oriented data-driven professional to optimize delivery operations in complex cities giving access to vast data resources and a top-tier tech team to implement innovative improvements on courier and restaurant partner performance.

As Operations Lead you will be in charge of improving and optimizing courier fleet metrics and performance excellence across the cities.

This role will require a mix of operational experience stakeholder management analytical skills and creativity to tackle different challenges. The couriers are a key player in Glovos marketplace and you will need to ensure the fleets long-term sustainability as well as its healthy contribution to the operational performance and user experience in Bulgaria

Were looking for someone who has a mix of the:

• Operational excellence to get great work done
• Negotiation and collaboration skills needed to bring out the best from our partners
• Strategic innovative and creative thinking thats required to develop outside the box solutions
• Management skills and emotional intelligence required to lead and inspire a team

THE JOURNEY

• Data Driven Mindset & Problem Solving: Relentlessly analyze operational data to uncover actionable insights identify trends and craft high-impact strategies that drive performance and consistency across our Operations. Analyze daily and weekly operation metrics with a macro view of the long-term success of the city having a complete understanding of the local supply situation at all times. Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs including daily weekly and monthly reports.
• Operational Excellence: Design and embed best-in-class processes that drive efficiency and scalability across all facets of our operations. Continuously refine workflows to support high-performing teams and sustainable growth. Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
• Cross-Functional Collaboration: Collaborate closely with all the internal stakeholders from other departments (Commercial Growth Finance...) to plan execute and monitor projects related to operations and the couriers contribution to user experience. Work closely with all the verticals from the Operations team (Courier Ops Glover Experience).
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to couriers.

WHAT YOU WILL BRING TO THE RIDE

Background

• At least 5 years of total work experience

• At least 2 years of experience in high demanding positions (operations consulting investment banking etc.). Experience in on-demand industry is a plus but not required

Key Skills

• Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions
• Results oriented and analytical mindset
• Great communication and interpersonal skills
• Negotiation skills needed to bring out the best from our partners
• Project management skills highly organized and detail-oriented approach
• Excellent knowledge of Google Suite and/or MS Office Excel
• Excellent written and spoken Bulgarian & English language
• SQL skills are not required but valued.

Culture

• Ability to work in a high growth and high-performance start-up with a fast pace
• Adaptable positive mindset: possess a flexible attitude towards evolving roles within the ops domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope
• A can-do attitude about building a fleet of 2000 couriers and optimizing the performance of >2000 restaurants and stores
• Endless curiosity - you wonder why problems exist spend hours figuring out why and cant stop thinking about solutions
• An empathetic and inclusive attitude - you are always respectful kind and fair

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!