Senior Manager Retail CRM
Senior Manager Retail CRM
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Job Description
Job Description
Who we are
Aberdeen Investments is part of Aberdeen Group plc one of the UKs leading Wealth & Investments groups.
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industrys best talent.
Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients customers colleagues shareholders and society.
We are repositioning our specialist asset management business to meet client demand and are committed to providing excellent client service supported by leading technology and talent.
As a global business Aberdeen consists of three divisions: Investments Adviser and interactive investor (ii). Each division is dedicated to meeting and adapting to our clients evolving needs.
Our Asia Pacific Investments business has a large dedicated and highly experienced investment team which has been investing across the region since 1985 and manages all our Asian products including regional country smaller companies and sustainable investing propositions.
The team has a strong regional footprint with offices in Singapore Bangkok Kuala Lumpur Tokyo Hong Kong Shanghai Seoul and Sydney. This breadth gives us close proximity to the companies we own and the markets we invest in. Our APAC operations have been based in Singapore since 1992. We invest in Asian companies to grow with them and to help them to become better investors.
Job Description
This position leads the Business Development effort for the allocated sector/geographic responsibility representing AAMs full suite of products. The objective is to grow the market share of Aberdeens mutual fund distribution business via the direct sales channel.
Job Description
1. Strategic Sales Leadership
- Design and implement forward-looking sales strategies to grow assets under management (AUM) across Private Fund Provident Fund and Mutual Fund segments.
- Identify and capitalize on market trends client behaviours and competitive dynamics to shape strategic direction.
- Lead the development of targeted campaigns and value propositions tailored to high-net-worth individuals corporate clients and retail investors.
- Collaborate with Product Marketing Compliance and regional teams to ensure alignment with business objectives and regulatory standards.
2. Client Relationship Management
- Oversee strategic client relationship management to ensure satisfaction retention and long-term engagement across all fund types.
- Support team members in managing complex client portfolios and high-stakes negotiations.
- Promote a client-first culture that emphasizes trust transparency and customized investment solutions.
3. Operational Excellence & Compliance
- Ensure robust reporting of sales activities pipeline development and portfolio performance across all fund categories.
- Maintain rigorous operational discipline risk management and compliance with local and global regulatory frameworks.
- Drive continuous improvement in sales governance documentation and audit readiness.
4. Business Growth Innovation & Strategic Planning
- Contribute to the firms strategic planning by delivering market insights client feedback and competitive intelligence.
- Explore and implement new distribution models digital engagement tools and strategic partnerships to scale the business.
- Lead transformation initiatives to enhance sales processes client onboarding and service delivery efficiency.
- Act as a key voice in shaping the future of abrdn Thailands client engagement and product distribution strategy.
Qualifications & Experience
- Bachelors degree in Finance Business or related field; relevant certifications (e.g. IC License) preferred.
- Minimum 10 years of experience in financial services with at least 5 years in a senior leadership or team management role.
- Demonstrated success in strategic sales leadership client relationship management and business development across Private Fund Provident Fund and Mutual Fund products.
- Strong knowledge of investment products financial markets and regulatory frameworks in Thailand.
Key Competencies
- Strategic Leadership Ability to set vision drive execution and align team efforts with long-term business goals.
- Market Insight & Innovation Strong analytical skills and creativity in identifying growth opportunities and shaping go-to-market strategies.
- Client-Centric Mindset Deep commitment to delivering exceptional client experiences and tailored investment solutions.
- Communication & Influence Excellent communication skills in Thai and English; able to engage confidently with clients team members and senior stakeholders.
- Change Management Proven ability to lead through transformation and ambiguity in a dynamic market environment.
- Professional English Proficiency Required for internal reporting cross-border collaboration and client communication with regional and global stakeholders.
Were committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense this includes but is not limited to our diversity of educational and professional backgrounds experience cognitive and neurodiversity age gender gender identity sexual orientation disability religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Required Experience:
Senior Manager
Employment Type
Full-Time
