VAS Engineer (Operations)
VAS Engineer (Operations)
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Job Description
About AppLogic Networks
AppLogic Networks the App QoE company helps network service providers deliver highest quality experience to consumers and enterprises. The companydevelops best-in-class solutions that analyze optimize and monetize OTTapplication traffic going through the networks. With contextual machinelearning-based insights and real-time actions AppLogic Networks has become a global leader in Application Quality of Experience (QoE).As part of this innovative and exciting company you will drive innovation inapp-driven cloud and hybrid solutions designed to accelerate time-to-valueacross network planning engineering and operations. Join the team andcontribute to what makes AppLogic Networks unique in the market: superior App QoE!
Responsibilities
- Work with Customer Network Operations for deployment maintenance administration and operational tasks
- Diagnose AppLogic Networks equipment failures
- Recommend configuration changes and assist with implementations
- General services as required including installation of software maintenance updates for all AppLogic Networks devices and solutions
- Proactive health monitoring of software/hardware issues Daily monitoring of system health KPIs logs alarms with a sense of urgency when issues arise
- Work within customers change management and maintenance window guidelines
- Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers simulators traffic detection MRTG PRTG SNMP polling logs)
- Good background of packet level debugging using Wireshark tcpdump tcpreplay or similar tools
- Lead the analysis/discussion with other departments in order to solve and prevent issues
- Submitting and escalation of issues into L2 support as needed
- Accountability for Case management and ensuring that they are resolved
- Providing consultative support and mentor other less experienced team members
- Positive contribution towards quality reviews for other colleagues and peers
Qualifications / Knowledge and Skills
- Commanding knowledge of Unix based operating systems such as Linux FreeBSD etc
- Hands-on experience with the installation configuration and/or operation of network equipment such as Cisco Juniper or other network hardware manufacturers
- Proven experience in virtualization technologies (VMware KVM) deployment of Openstack and experience with automation tools like Ansible
- Familiar with cloud architecture (AWS Google cloud AWS) containers and orchestration concepts (kubernetes swarm) and tools like DockerJenkins
- Proven Experience in virtual concepts like: NUMA SRIOV PCI-PassthroughVirtio
- Good understanding of NFV particularly around MANO/ONAMP
- Excellent technical background with a strong understanding of networking (specifically IP related technologies)
- Experience in Quality Assurance testing
- Excellent understanding of end-to-end network call flows as well as relevant technologies & protocols (DNS HTTP HTTPS DHCP RADIUS DIAMETER GRE SIP RTP MGCP H.323RTCP)
- Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS PCRF PCEF)
- Good experience in Data communication industry with different operator networks for Wireline (Cable DSL FTTH) and/or Wireless (Satellite Wi-Fi LTE GPRS-3G CDMA-3G WiMAX GSM UMTS4G and 5G)
- Good background of packet level debugging using Wireshark tcpdump tcpreplay or similar tools
Desired
- Experience with programming or scripting languages such as Java C/C python Perl etc
- Experience with web technologies (Javascript HTML5 HTTP Angular ...)
- Exposure to and understanding of web application concepts like P2P VoIP WAP MMS RTSP
- Knowledge of industry models and best practices (eg. Scrum ITIL etc)
- Experience with modern web applications using Ajax and REST APIs will be advantageous
- Experience of data modelling DB administration Vertica SQL/PostgreSQL ETL and/or BI in general (microstrategy tableau elastic search kibana grafana)
- Experience with SQL databases network traffic monitoring or firewall technologies especially in a Telecom ISP or Cable Internet environment
Work Experience Education and Certifications
- Bachelors degree in computer science Engineering or other STEM program
- 5 years of applicable experience
Work Conditions
- Occasionally extended hours split shifts may be required
- Fast-paced office environment
- Occasional Travel required
Employment Type
Full-Time
