Bodewell Contracted Service Network Leader

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

The Bodewell Contracted Service Network Leader provides strategic and operational leadership for one of the largest independent service networks in the appliance industry. This role oversees more than 5000 service partners and a support team that manages over 600000 service calls annuallyrepresenting more than half of GE Appliances warranty volume.
The leader is accountable for service quality cost efficiency financial performance and growth of the contracted service business including a $32M third-party administrator (TPA) partnership. This position also directs Bodewells training organization to ensure technicians and partners are equipped with the skills and technology needed to deliver a best-in-class ownership experience.

Position

Bodewell Contracted Service Network Leader

Location

USA Louisville KY

How Youll Create Possibilities

• Lead a national service network of independent servicers dealers field managers trainers and headquarters support staff.
• Drive financial performance including cost-per-call targets warranty claims management and profitability for the TPA business.
• Strengthen service capacity by recruiting new providers improving dispatch success and supporting dealer relationships.
• Oversee training programs that enhance technician skills integrate new technologies (remote diagnostics connected solutions AI tools) and ensure compliance with safety and service standards.
• Partner with Sales Manufacturing and Quality teams to support customer experience initiatives reduce concessions and expand service for new product lines.
• Build and maintain relationships with national service accounts and extended warranty partners.
• Represent the service organization in RFP processes customer-facing events and key account negotiations.

What Youll Bring to Our Team

Qualifications

• Bachelors degree or equivalent experience.
• 12 years of leadership experience in large-scale service operations preferably in the appliance or major goods industry.
• Strong financial acumen with proven success managing budgets service costs and vendor contracts.
• Experience leading nationwide service networks and third-party partnerships.
• Demonstrated ability to develop and deliver training programs.
• Inclusive collaborative leadership style with strong communication and relationship-building skills.

Preferred

• Industry expertise in appliance service operations.
• Experience driving innovation in service technology and customer experience.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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