Sales Tool Helpdesk Analyst
Sales Tool Helpdesk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have in order to help the seller contact the client and offer them new solutions as the client is discontinuing old products.
Your future duties and responsibilities:
Process incidents and requests submitted by users through our different platforms. This includes both technical issues and how-to questions.
Provide live assistance through our chat support for a few hours each week.
Meet or exceed agreed service level targets with the client.
Other Responsibilities
Schedule Adherence
Report to work on time and according to the assigned shift as scheduled by the staff manager.
Follow the assigned rest day schedule.
Inform the staff manager of planned leaves as outlined in the CGI Handbook.
Submit timesheets and MOOSE entries accurately and on time.
Report on-site as scheduled.
Quality
Maintain quality standards in accordance with client metrics.
Ensure that all quality deficiencies are corrected in a timely manner within your scope of responsibility.
Analyze all requests/incidents properly and provide correct solutions or applications.
Handle all requests/incidents within the clients agreed resolution time.
Teamwork and Communication
Attend all scheduled and required meetings.
Act as a backup for teammates as assigned by Team Leaders and handle their customer volumes in their absence.
Required qualifications to be successful in this role:
Open to applicants with no prior BPO experience
Strong analytical and problem-solving skills
Adaptable and willing to learn new CRM tools and systems
Good verbal and written communication skills
Willing to work on-site in McKinley Hill Taguig
Willing to work on a graveyard shift
Skills:
- Sales Support
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
