Support Engineer
Support Engineer
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Job Description
What we do
Aion Bank is a fully regulated European bank and credit institution combining Vodenos cutting-edge private blockchain-based platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.
As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing Banking-as-a-Service (BaaS) offering across key European markets including Germany and Poland will see the bank embed its services - ranging from account access and deposits to lending payments and loyalty programs - directly into non-banking digital platforms facilitating seamless customer experiences.
At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fast-paced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.
We are looking for an end user Support Engineer to join our Workplace Services team in Warsaw. If you enjoy solving IT problems helping people and learning new technologies this role is a great way to grow your career. You will support colleagues with their daily IT challenges take care of our end-user environment and learn how to manage Google Workspace Apple devices (MacBooks iPhones iPads) and Google Pixels.
You will also have the chance to support employees working in some of the most innovative and cutting-edge areas of banking as well as provide remote support to our newly opened bank branches across Poland giving you unique exposure to modern technologies processes and international environments.What you will be doing
Helping colleagues every day
Support employees with issues related to Google Workspace (Gmail Drive Calendar Meet etc.)
Help with MacBook and mobile device setup updates and troubleshooting
User lifecycle management support onboarding offboarding
Provideremote IT support for new bank branches ensuring smooth operations from day one
Make sure people can use their tools effectively and securely
Learning and growing in device & system management
Assist with configuring and managing Apple devices through Mobile Device Management (MDM)
Help maintain security settings and access controls
Keep track of hardware and software inventory
Support updates documentation and improvements in our IT environment
Skills you should have
Some experience in IT support IT administration or strong motivation to start your career in IT
Interest in Google Workspace and/or Apple devices
Problem-solving attitude and willingness to learn new things
Good communication skills and ability to work with colleagues at different levels
English and Polish language skills (spoken and written)
Availability to work in a hybrid model 3 days per week in our Warsaw office
Whats a plus (but not required):
Any previous experience with Google Workspace administration or Apple MDM
Certifications (Google Workspace Jamf or similar)
Familiarity with IT security basics
What we offer
You will be provided anIndividual Development Budget dedicated to enhancing your professional skills.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and ahospitalisation package.
We care for our colleagues well being therefore we coverpsychological consultations if you ever feel you need such support.
Aion bank account without fee.
We co-sponsor your Multisport card and cover50% of its cost.
You will work on computer equipment that delivers the best user experience Apple MacBook.
Our office in Warsaw offers healthy snacks throughout the day.
Our process
Step 1:Talk with one of our Recruiters about your to date experiences and ambitions
Step 2:Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply - even if youre not 100% sure. We are interested in getting to know you and learning about what you bring to the table.
Please note that we may close a job posting early if we receive a large number of exceptional applications.
Good luck!
About us
Employment Type
Full-Time
