IT Service Desk Engineer- L1
IT Service Desk Engineer- L1
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1 Vacancy
Job Description
Greeting!
We are EIL Global a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA locations.
Currently we are looking for a Service Desk L1 professional to assist our clients on a full-time remote project based in the Philippines.
Work Timings: 8:00 AM 6:00 PM PHT (Philippine time)
Location: Remote
Job Description
Technical Skills:
34 years of experience providing IT infrastructure field support including troubleshooting hardware software and operating system issues without violating hardware warranty or compliance requirements.
Strong knowledge of PC hardware setup and configuration.
Hands-on experience with desk-side support PC break/fix and administration of Windows O/S and macOS.
Basic knowledge of Active Directory Messaging User Profile Administration Remote Troubleshooting Installation & Uninstallation of applications.
Prior experience as a Technical Support Executive / System or Network Administrator in large and complex environments.
Solid understanding of Windows 10/7 operating systems.
Skilled in troubleshooting Outlook (permissions calendar sharing delegation) and working with Windows laptops MacBooks desktops MFDs mobile devices and tablets.
Experience troubleshooting Microsoft Office Suite (Word Excel PowerPoint).
Familiar with ticketing tools (ServiceNow Remedy etc.).
MCP and ITIL certifications desirable but not mandatory.
Non-Technical Skills:
Strong customer management and communication skills (oral & written).
Ability to work with stakeholders at different levels.
Self-driven result-oriented and passionate about IT support.
Knowledge of local languages is an advantage.
Proficiency in Mandarin / Korean / Japanese is a strong plus.
Experience studying or working in South Korea is desirable.
Good reading and writing skills in English.
To Apply
Kindly share your updated CV along with the following details:
Contact #:
Email:
Preferred Contact Time:
Current Salary:
Expected Rate:
Current Location:
Visa/Citizenship:
Thanks & Regards
Preethi Sampath
Project Coordinator
Required Experience:
Manager
Employment Type
Contract
