Program Manager, Operations , AMXL JP
Program Manager, Operations , AMXL JP
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Amazon Logistics Extra Large Team (AMXL)Amazon
Last Mile(AMZL)
Project / Program Management
Amazon Amazon you like to work with us to transform Japans furniture and home appliance delivery network Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL) where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
For details regarding the department to which this position belongs please refer to the link below.
Department introduction:
Last Mile(AMZL)
Job introduction:
Project / Program Management
*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race national origin gender sexual orientation disability age or other attributes. If you have a disability please see below. job responsibilities
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As a Program Manager Operations
- You will be responsible for managing partner carrier operational metrics at delivery sites improving delivery quality adding services ensuring safety and ensuring regulatory compliance while strengthening trust with partners.
- Building trusting relationships with new delivery partners
- Support delivery partners to achieve contracted delivery quality
- Achieving continuity (profitability) of delivery partners Amazon delivery business
- Implement measures to improve driver safety working environment and motivation
- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
- Coordination to resolve delivery partner issues
- Thorough implementation of SOPs and standards for partners
- Supporting the realization of medium- to long-term customer experience.
A day in the life
OTD DSP RCA D-1 DDDS SOP DSP (DS )/ ()
Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily weekly and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items DS with DSP on performance safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties the individual will also be responsible for expansions (DS launches) initiatives/pilots (regarding cost quality safety and quantity achievement) and new launches.
About the team
The team we aim for is one in which each member has an independent personality and ability and while striving to do their job they are always humble and continue to learn from those around them. We are passionate about the customer experience but we always remain unbiased and objective. Regardless of gender experience or nationality we will always be considerate of the other person and engage in free and lively discussions. We respect individual work but are always ready to lend a hand and never say Thats not my job. We are passionate about our work but we also value our families and private lives. Overall our team is a pleasure to work with every day.
- Business level of Japanese
- Business level of English
- 3 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Excited about working in a diverse group and contributing to an inclusive culture
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Bachelors degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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