Call Center Support Coordinator (Franklin Square)
Call Center Support Coordinator (Franklin Square)
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USD 17 - 20
1 Vacancy
Job Description
Metro PT is looking for a full-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive supportive and innovative team!
Job Status: Full-Time
Location: Franklin Square
Hourly Rate: $17-$20
What Youll be Doing!
- Effectively communicate changes to administration procedures of the front office including telephones processing scheduling and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care verifies insurance information updates demographics and informs patients of necessary documentation for health center visits.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Answer a high volume of calls
Schedule: 1030am-7pm
Who You Are!
- High School Diploma or equivalent
- Strong customer service skills; ability to diffuse client frustrations
- Excellent interpersonal and communication skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
Required Experience:
IC
Employment Type
Full-Time
