Customer Support Advisor
Customer Support Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS
Brandt has an opportunity for a Customer Support Advisor in Parts and Services to join our Hamilton Branch.
About the role:
You will be responsible for proactively contacting customers providing information on Brandt parts and services and ensuring a seamless service experience.
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts maintenance and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts pricing and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipments needs.
- Maintain accurate customer interactions orders and service history records in our CRM system.
- Follow up with customers to ensure satisfaction address concerns or questions and build long-term relationships.
- Stay updated on the latest Brandt product releases service offerings and industry trends.
About you:
If you have a passion for agriculture equipment are an excellent communicator and have a passion for customer service and sales we invite you to apply for this exciting opportunity.
- Extensive knowledge of heavy equipment parts operations and the agriculture industry.
- Previous Sales experience in a similar role is preferred.
- Experience in building rapport and maintaining positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Capable of travelling within the territory and working flexible hours.
- A valid drivers license and a clean drivers record are required.
What we offer:
- Attractive remuneration package
- Work independently with the support of a team
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities
- Employee Assistance Program
If this sounds like you please apply today!
Please note that we have multiple roles across our branches for a full list please check out our website: Brandt Careers Jobs at Brandt
Required Experience:
Unclear Seniority
Employment Type
Full-Time
