Order Management Rep - Backoffice
Order Management Rep - Backoffice
Posted on :
23-08-2025
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1 Vacancy
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Job Description
JOB TITLE: ORDER MANAGEMENT - Backffice
ENGLISH LEVEL REQUIRED: B2
LOCATION: SANTIAGO - ON SITE
SCHEDULE: MON TO FRI 9:00 AM - 6:00 PM / 10:00 AM -7:00 PM DURING DLS
TRAINING: 9:00 AM -6:00 PM
GENERAL DESCRIPTION OF THE JOB:
This role is vital in ensuring the accurate and efficient processing of Service Orders/Bridge Orders along with maintaining strong communication with internal teams and Sales Reps. Evaluate error messages and correct them using a computer system. Process Service Orders/Orders according to department guidelines and policies.
JOB REQUIREMENTS
- Required:
- Excellent verbal and written communication skills
- Organized with strong attention to detail
- Previous experience working with Oracle system
- Ability to make decisions and exercise judgment
- Ability to work in a team environment
- Ability to handle multiple tasks
Preferred:
- Order Processing experience
- 3-6 months General Office experience
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Perform standard account setup and order entry functions
- Create and maintain account information
- Enter correct and process orders
- Enter Bridge Orders in the Oracle system
- Evaluate error messages and take corrective action
- Maintain necessary data documentation
- Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
- Accurately enter all Service Orders/Bridge Orders into the ERP system
- Review order documentation for clarity completeness and consistency with established part records
- Review customer order product revision levels and initiate Change Orders
- Prepare documents to communicate customer order needs
- Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes.
- Update internal documents to reflect required changes and communicate them to the production team
- Manage email and phone communications effectively
Team participation and responsibilities
- Communicate openly with team members provide feedback and instill cooperation and trust
- Participate in the teams sense of vision mission and common purpose
- Demonstrate a commitment to the teams roles tasks and responsibilities and leverage the skills talents and creativity of all team members
- Contribute to the teams goal of continuous improvement anticipating and adapting to change
- Provide recommendations for process improvement
Employment Type
Full Time
Key Skills
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