Program Assistant, Adult Housing Services

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and client-centered trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Reporting to the Manger of Adult Housing Services the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability provides administrative support and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.

PRIMARY ROLES & RESPONSIBILITIES:

Client Support:

• Serves as the first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
• Answers phone calls and responds in a warm and responsive manner offering support to persons inquiring about services.

Record Management and Reporting:

• Maintains accurate documentation of clients needs plans and service points.
• Assists with data entry into the regions Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
• Assists in the completion of monthly reports for funder reports as needed.

Administrative Tasks:

• Assists with scheduling and planning team meetings.
• Schedule room reservations.
• Performs other clerical duties as needed and assists with special projects.

Other Responsibilities:

• Duties needed to help drive to our vision fulfill our mission and abide by our organizations values.

Required Qualifications:

• Education and/or Experience: 1 year of experience providing administrative support and client support to human services programs.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
• Demonstrated ability to manage multiple tasks with shifting priorities.
• Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically under-served community (i.e. low-income communities of color LGBTQ communities immigrant communities etc.) are strongly encouraged to apply.
• Must demonstrate competence in using strength-based trauma-informed and Motivational Interviewing Techniques.
• Punctual reliable transportation a valid drivers license and auto insurance.

preferred QUALIFICATIONS:

• Education: Bachelors degree in a human service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing administrative support and client support to human services programs.1 year or more of experience working for a program that serves people living with mental illness substance abuse disorders and/or people experiencing homelessness.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA community trauma-informed care and barriers to housing.

WORK LOCATION:

• On-site in the office with occasional work outside of the office in the community.
• Office in the Hillcrest Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00/hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Group Term Life Insurance Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.