Technical Product Analyst, IoT

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 23-08-2025

Vacancies: 1 Vacancy

Job Summary

About Culligan Quench

Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan

Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced state-of-the-art water filtration and treatment products. These products include water softeners drinking water systems whole-house systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do whats right

Consistently deliver exceptional results

The Position

Culligan Quench is seeking a highly organized technically adept and collaborative Technical Product Analyst IoT to support the delivery improvement and field performance of our connected bottle-free water cooler platforms. This hybrid role blends Agile team facilitation backlog and requirement management and real-world product support helping us bridge the gap between field operations and our global development teams.
This is not a software engineering role. Instead you will represent Quenchs business priorities within Agile development teams manage sprint planning and requirements capture and triage field issues and coordinate across stakeholders to drive reliability and innovation across our IoT platform.

Responsibilities

Agile Coordination & Feature Management
Serve as the voice of the business for internal and external IoT firmware and cloud software development teams.
Facilitate Agile ceremonies including sprint planning daily standups retrospectives and backlog refinement.
Own and prioritize the IoT product backlog in JIRA; ensure clarity and readiness of stories.
Translate product and operational needs into well-structured user stories and acceptance criteria.
Requirements Definition & Documentation
Partner with Product Management Engineering and Service Operations to define and document feature requirements.
Develop technical specifications process workflows FAQs and troubleshooting documentation.
Act as a liaison between field-facing teams and developers to ensure features meet real-world needs.
Field & Product Support
Triage and document field-reported issues related to IoT connectivity firmware or system performance.
Support new product rollouts retrofits and installations from a field operations perspective.
Use tools such as flowcharts wiring diagrams and basic electrical testing (e.g. multimeters) to support diagnostics.
Help validate firmware or feature changes before broader field deployment.
Cross-Functional Collaboration
Interface with external development vendors integration partners and platform teams to ensure seamless interoperability.
Collaborate with stakeholders across Product Service and Engineering to ensure alignment.
Leverage device telemetry and support data to inform prioritization of features fixes and improvements.

Qualifications

3 years in a Scrum Master Business Analyst Technical Project Manager or Product Analyst role ideally in a connected device or IoT environment.
Strong command of Agile practices and tools such as JIRA Confluence or equivalent.
Skilled in writing clear user stories technical requirements and acceptance criteria.
Experience working with cross-functional engineering and field service teams.
Comfortable reviewing device logs and systems behavior to assist in diagnostics or issue reporting.
Working knowledge of basic electronics and troubleshooting techniques.
Preferred
Exposure to IoT protocols and cloud platforms (e.g. MQTT AWS IoT Azure IoT).
Experience in water ice coffee or similar point-of-use systems.
Certifications in Scrum (CSM/PSM) Business Analysis (CBAP/PMI-PBA) or Product Ownership.
Education
Bachelors degree in Engineering Information Systems Computer Science or a related technical or product-oriented field (or equivalent hands-on experience).

Attributes

Quick thinker with a systematic approach to diagnosing and resolving field issues.
Able to explain technical details to non-technical stakeholders including service technicians and operations staff.
Calm under pressure with the ability to handle and de-escalate challenging field service situations.
Thrives in dynamic environments where priorities can shift quickly.
Adaptable to Culligan Quenchs fast-moving landscape and evolving product ecosystem.

$120000 - $120000 a year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

About Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions...