Technical Support Analyst
Technical Support Analyst
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$ 29 - 35
1 Vacancy
Job Description
Job Summary:
Provide Level II technical assistance to end-users for hardware software networking various peripherals and audiovisual (AV) systems by diagnosing and resolving issues to ensure minimal disruption to daily operations. Collaborates with other technology teams to escalate and address more intricate problems. Responsible to build configure and deploy equipment to ensure devices meet company and security standards. Manages user access by creating modifying and removing accounts in Active Directory maintaining accurate and secure access controls.
Essential Functions:
- Provide level II technical support for hardware software networking audio visual and various peripherals ensuring timely resolution of issues.
- Builds configures tests and deploys equipment and software that adheres to company and security standards.
- Performs vulnerability management on all end user equipment to include software drivers and tools.
- Performs Active Directory administration through creating changing and removing users accounts and workstations to maintain accurate and secure access controls.
- Builds application packages and deploys security patches and updates using various tools to include Patch My PC Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM).
- Creates and manages scripts using PowerShell and other common scripting tools.
- Administers End User Services owned applications to include building updating patching and documenting.
- Manages the print servers and other print management systems.
- Visits branch locations to assist with any digital and technology needs.
- Builds laptop/desktop equipment installs/configures needed software and deploys equipment for various departments as part of lifecycle of equipment.
- Administers End User Services owned systems to include installing updating configuring troubleshooting and supporting.
- Provides support for the credit unions audio/visual solutions and equipment. This includes video walls digital sign displays conference room equipment video conference software and hardware and online meeting software.
- Maintains accurate asset inventories for equipment and manages and documents the equipment disposal process and procedures.
- Documents and maintains all procedures for which this position is made responsible.
- Maintains workstation licensing procedures and documents.
- Works with hardware and software vendors for evaluations troubleshooting and warranty repairs.
- Performs other related duties as assigned by the End User Services Manager.
- Closely adheres to credit union security standards policies and procedures.
- Participate in the on-call rotation as required.
- Performs other duties as assigned.
Qualifications:
- Two-year associates degree or equivalent work experience.
- 3 years related technical support experience.
- Valid MN drivers license and reliable transportation for local travel. Travel is required.
- Familiarity with the following: -
- Knowledge of ITSM ticketing systems and tools such as ServiceNow.
- Microsoft platforms and tools to include Microsoft Endpoint Configuration Manager Intune Active Directory/Entra Teams Office.
- Knowledge of Audio-Visual administration and support.
- Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Ability and aptitude to learn new and changing technologies quickly.
- Ability to work with all levels of employees.
- Strong organization and prioritization skills with the ability to manage multiple tasks to ensure timely and accurate completion.
- Demonstrates attention to detail in all tasks ensuring accuracy and thoroughness.
- Ability to work effectively in a team environment and collaborate with various other teams and departments.
- Bondable
Pay Range:$29-$35 per hour plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation Sick Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
Required Experience:
IC
Employment Type
Full-Time
