Computer Support Technician
Computer Support Technician
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Job Description
Job Description
Works under the guidance of the Lead Technician provide effective maintenance and support for end-user technology such as desktops laptops and technology dispersed throughout University Libraries. Perform work of moderate difficulty troubleshooting running diagnostics repairing computers and peripheral equipment and resolving technical issues. Shares on-call support duties with other staff during scheduled work hours by receiving and resolving requests for help. Performs routine maintenance on installed computer equipment following established procedures and policies ensuring that computers remain in optimal working condition.
Required Qualifications
- Related associates degree or equivalent experience related to desktop computer operations and administration.
- Experience with computer imaging setup installation troubleshooting and maintenance.
- Experience installing computer peripherals such as printers plotters flatbed or handheld scanners.
- Experience in providing excellent customer service.
- Experience prioritizing and organizing multiple work tasks in a fast paced work environment.
- Experience in providing technical support for computers and mobile devices.
-Experience in Windows and MacOS operating systems
Preferred Qualifications
-Working knowledge of device and patch management tools such as IBM BigFix JAMF SCCM or Intune through formal education certification or by applicable experience.
- Working knowledge of the fundamentals of computer networking and computer security through formal education certification or by applicable experience.
- Working knowledge of audio visual A/V system support gained through formal education certification or by applicable experience.
-- Working knowledge with a ticket management system like ServiceNow TeamDynamix or Spiceworks.
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Part-time wage
Salary Information
$21.25-$22.00 dependent on experience and qualifications
Hours per week
30-to be worked Monday-Friday between the hours of 8:00am-5:00pm
Review Date
9/5/25
Additional Information
-Must have a criminal background check.
-Requires valid drivers license in good standing
-Average of 30 hours/week to be worked Monday-Friday-8:00am-5:00pm/May be required to support scheduled A/V events outside normal work hours.
-Must be able to work holidays and school breaks.
-Must be able to lift and move computer equipment weighing 25 pounds or more as needed for delivery and installing.
-Must be willing to travel as needed to the University Libraries branches for support these include branch libraries in Blacksburg the National Capital Region and the Health Science and Technology Innovation District in Roanoke. Travel to these areas will be on a limited basis.
About Virginia Tech
Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch centers.A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Rebecca Osborne at during regular business hours at least 10 business days prior to the event.
Required Experience:
IC
Employment Type
Part-Time
