Network Operations Service Managerâ¯â¯â¯| Manager [tag01]
Network Operations Service Managerâ¯â¯â¯| Manager [tag01]
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Job Description
Job Description & Summary
GTSEC is seeking skilled professionals to join our team. You will work with vendors and development teams to ensure compliance with our Information Security standards protecting our organizations information assets.Ideal candidates will have:
Strong technical background
Risk-based mindset
Planning expertise
Exceptional relationship-building skills
Our mission is to protect 375000 PwC members across 152 firms worldwide.
What we offer:
Immediate involvement in an international team
Opportunities to solve complex business issues
Continuous professional development
Job Summary:
Seeking an experienced and customer-focused Network Operations Service Manager to lead the network support team in delivering exceptional service to our clients. The successful candidate will be responsible for overseeing the daily operations of our network services ensuring optimal performance managing customer relationships and driving continuous improvement initiatives. This role requires strong leadership skills technical expertise and a proactive approach to resolving network issues to enhance customer satisfaction.
Key Responsibilities:
Manage Network Operations:
Oversee the operation and maintenance of the companys network infrastructure to ensure high availability and performance.
Coordinate with internal teams and external vendors to resolve network issues and implement enhancements.
Team Leadership:
Lead and mentor a team of network engineers and support staff fostering a culture of continuous learning and professional development.
Set performance goals provide regular feedback and conduct performance evaluations for the team.
Customer Support and Relationship Management:
Act as the primary escalation point for network-related customer issues ensuring timely and effective resolution.
Develop and maintain strong relationships with key customers understanding their needs and aligning network services to meet their expectations.
Conduct regular service reviews with customers to discuss network performance issues and improvement opportunities.
Process Improvement:
Identify and implement process improvements to enhance service delivery and operational efficiency.
Develop and maintain standard operating procedures for network operations and support activities.
Monitoring and Reporting:
Monitor network performance and generate reports for management and customers on key performance indicators (KPIs).
Utilize network management tools to detect and resolve network issues proactively.
Incident Management:
Lead the response to major incidents coordinating with cross-functional teams to minimize impact and ensure rapid recovery.
Maintain an incident log and conduct root cause analysis to prevent future occurrences.
Compliance and Security:
Ensure compliance with industry standards and regulations including data protection and cybersecurity.
Collaborate with the security team to implement and maintain network security measures.
Qualifications:
Bachelors degree in computer science Information Technology or a related field
Experience in network operations or network management with a leadership role.
Strong understanding of network infrastructure and protocols (e.g. TCP/IP OSPF BGP).
IT Service Management industry-leading practices (ITIL v4);
Experience with network monitoring and management tools (e.g. SolarWinds Nagios Wireshark).
Excellent interpersonal and communication skills with a focus on customer service.
Communicating on budgeting requirement gathering project management documentation resource planning and initial testing of the recoverability of the solutions provide.
Relevant certifications such as CCNP JNCIP or ITIL are highly desirable.
Working Conditions:
This is a full-time position with occasional requirements for after-hours work during emergencies or scheduled maintenance.
The position may require on-call duties as part of a team rotation.
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Required Experience:
Manager
Employment Type
Full-Time
