Senior Salesforce Admin
Senior Salesforce Admin
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:
Want to know what its really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
The Senior Salesforce Admin will be responsible for the advanced configuration support maintenance and enhancement of our Salesforce platform and all integrated systems. This role involves collaborating with multiple teams across the organization to ensure that our systems meet the evolving needs of the business. The ideal candidate will have deep expertise in Salesforce administration a strong understanding of SaaS business processes and the ability to scope lead execute enable and document Salesforce projects from inception to completion.
Lets talk about your role and responsibilities:
- Collaborate with cross-functional business leaders to document requirements and align system functionality with company objectives.
- Ability to scope lead execute enable and document system projects from inception to completion.
- Create manage and own integrations between Salesforce and 3rd party tools ensuring seamless data flow and synchronization (e.g. NetSuite Marketo 6Sense and Ironclad)
- Audit and document existing processes and technical designs and identify areas for improvement.
- Lead the design and implementation of custom objects workflows validation rules and automation processes. Utilize advanced Salesforce features including Lightning components Apex and Visualforce to meet business requirements.
- Implement complex product and pricing strategies in Salesforce CPQ and simplify existing CPQ structure.
- Able to manage user accounts roles profiles permissions and sharing settings. Ensure data security and compliance align with company policies.
- Execute data quality initiatives including data migration data cleansing and regular audits. Ensure the integrity of data across all systems and reports.
- Build and maintain reports and dashboards across all systems to provide real-time actionable data to the business.
- Provide expert-level support to users troubleshooting complex issues and mentoring junior administrators. Develop and deliver training sessions to enhance user proficiency.
- Stay informed about system releases new features and industry best practices. Proactively recommend and implement enhancements to optimize the platforms.
- Run a well-planned 2-week sprint cycle for new releases to the different systems and provide constant enablement to the end users
Lets talk about your skills/expertise:
- Bachelors degree in computer science Information Technology Business or a related field.
- 7 years of experience as a Salesforce Administrator with 3 years in a senior or lead role preferably within a SaaS or technology company.
- Salesforce Advanced Administrator certification is required. Additional certifications (e.g. Platform App Builder Service Cloud Sales Cloud Consultant) are highly desirable.
- Extensive experience with Salesforce customization including Apex Visualforce Lightning components CPQ and complex workflow rules. Strong knowledge of Salesforce integrations data migration and API management.
- Experience with tools such as JIRA and Microsoft 365 are required. Experience with NetSuite Marketo Ironclad 6Sense are highly desirable.
- Proven experience leading Salesforce projects including managing timelines resources and stakeholder expectations.
- Experience effectively running a governance process including stakeholder and prioritization management.
- Excellent analytical problem-solving and communication skills. Ability to collaborate effectively with cross-functional teams and lead by example.
Why you should join us:
At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommittedto beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.
Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
Required Experience:
Senior IC
Employment Type
Full Time
Department / Functional Area
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