Dispatch Support Specialist
Dispatch Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Opportunity
Searching for your next challenge We are looking for an Overnight Dispatcher who will facilitate same-day deliveries across the whole US including Dispatching Runs Communicating with Cross-Functional Teams and Daily interaction with Driver Agents. This position reports to the Dispatch Operations Manager.
Responsibilities:
- Dispatch deliveries in assigned markets and create efficient routes given driver schedules customer needs and service level due times.
- Display mastery of the CXT dispatch system.
- Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm professional tone both verbally and in writing
- Display mastery of Dialpad and Zendesk our telephone and ticketing systems
- Provide direct efficient communication and immediate feedback to drivers
- Achieve on-time delivery metrics of 90% for all markets assigned.
- Provide positive ongoing feedback to General Managers City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
- Learn your market(s) ensuring full comprehensive knowledge of clients drivers and specific needs of the market.
- Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.
Requirements
- Strong communication & interpersonal skills
- Responsible and dependable
- Customer service skills both written and verbal
- Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
- Demonstrated ability to run operationally efficient projects and teams
- True passion for logistics and the execution of rigorous business practices
- Google Office Suite knowledge
- Demonstrated ability to work in a remote environment
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Day Shift
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learnings
- A laptop will be provided by the company
- ONSITE WORK
Required Experience:
Unclear Seniority
Employment Type
Full-Time
