Account Support Center, Manager (E) - EY Global Delivery Services

Account Support Center

Our purpose at EY is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of 300 employees across India the Philippines Argentina and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations go-to-market enablers and business enablement the Operations and Reporting continually supports EYs growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people our customers and communities.

As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas streamline simplify and improve business impact and efficiency. This role serves as the center of the wheel liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firms largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.

Your key responsibilities

• Serve as a trusted advisor to the Account Leadership team on all operational matters proactively connecting to ensure value delivery
• Work along with the stakeholders in the execution of essential projects that are critical to
• Maintain a deep understanding of the Accounts goals environment and requirements to provide additional context to new requests with minimal guidance.
• Participate in Account Team meetings synthesizing new information to make relevant action recommendations where applicable and appropriate.
• Ensure timely and accurate delivery of reoccurring work products including accountability for quality control value and impact.
• Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.
• Work directly on external and internal client required insights
• Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Contribute to recommendations for process optimization identifying opportunities for increased efficiency and effectiveness.
• Manage collaborative tools and platforms that support efficient and effective operations fostering a culture of seamless teamwork and communication.

Skills and attributes for success

• Proven ability to work in collaborative environment and lead team members
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business decisions.
• Networking: Forge strategic relationships across functions sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership innovate and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members empowering them to excel and innovate.
• Analytical: Ability to analyze complex or unusual problems and able to deliver insightful and pragmatic solutions
• Emotional Intelligence: Recognize diverse work styles and cultures and adapt engagement methods accordingly.
• Effective Communication: Excel in clear communication at all organizational levels with a global perspective.

To qualify for the role you must have

10 years of work experience

Exposure with Big 4 leading consulting firms professional services or similar industriesis a plus

Proven ability to manage complex processes and projects at a global level

Must have worked in one or more areas listed below:

• Sales Operations
• Client Services & Relationship Management
• Operations Management & Excellence
• Project & Program Management
• Process Design & Improvement
• C-Suite & Leadership Enablement

Tools & Technologies

MS Office demonstrated strong experience in MS Suite (Word Excel PowerPoint SharePoint)

Knowledge of using data visualization tools like Power BI Tableau

Knowledge of Project Management concepts and tools is desirable.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.