Admissions Engagement Coordinator
Admissions Engagement Coordinator
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Job Description
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About The Role
Charlie Health is one of the fastest-growing startups in the healthcare industry working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie this role youll work to facilitate admission for hundreds of at-risk youth.
This position is highly interactive and serves as a critical part of aiding our patients as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission increasing the number of people we can treat every day.
In this role youll adhere to strict timelines and documentation standards. Youll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs including admission rates patient satisfaction scores and time-to-admission metrics
At Charlie Health we believe in leading with our why and connecting with our purpose every day. Join us to find not only a career but a calling.
Responsibilities
- Manage high volume outreach to prospective clients
- Champion the early stages of the admissions process by initiating compassionate timely and strategic contact to spark interest and move clients forward.
- Coordinate closely with Admissions Coordinators to ensure warm handoffs for qualified leads maintaining speed to assessment and high engagement standards.
- Maintain meticulous client records including contact attempts status updates and intake notes with a focus on data accuracy and privacy standards.
- Develop and maintain a deep understanding of Charlie Healths mission and clinical model and confidently communicate our value to prospective clients and families.
- Engage all prospective clients families and referral sources in a professional inclusive and compassionate manner that builds trust from first contact.
- Support reengagement strategies by identifying trends in client drop-off and tailoring outreach accordingly to re-spark interest in care.
- Identify potential barriers to admission (e.g. scheduling conflicts hesitation financial concerns) and route clients appropriately for additional support.
- Collaborate across teams to adapt workflows and outreach approaches as we refine how we engage marketing-driven and lost opportunity leads.
- Support admissions pipeline management by stepping in to cover for teammates as needed and assisting with attendance processes to help ensure clients are able to attend their first group.
Qualifications
- High school diploma or equivalent
- 2 years of sales experience experience in healthcare admissions is a plus
- Proven track record of exceeding performance targets particularly in sales or client admissions roles
- 1 year of experience with Salesforce
- Ability to work on a shift based schedule as listed in the application questions
- Strong proficiency in multitasking and operating in a high-paced environment
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
Please note that this role is not available to candidates in Alaska California Colorado Illinois Maine New York or Washington.
The total target base compensation for this role will be between $54000 and $60000 per year at the commencement of addition to base compensation this role offers a target performance-based bonus. The target total cash compensation range including potential bonus will be between $66000 and $84000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. #LI-remote
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
By submitting your application you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help reply HELP.
Required Experience:
IC
Employment Type
Full-Time
