The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.
This is a full-time position working M-F from 7:30 am - 4:00 pm out of our Edina and Oakdale locations.
Preventive Cardiology Clinic is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Provide communication and liaison between providers and patients
- Screen all patient calls and respond to patient in a timely manner.
- Accurately and efficiently schedule new and existing patients clinical appointments imaging consults and any other tests ordered by physician. Process orders accordingly.
- Verify and document insurance information as defined by current business practices
- Maintain a working knowledge of health care plan requirements and health plan networks.
- Contact insurance companies for coverage of benefits and retrieval of pre-certification for diagnostic tests.
- Coordinate the transmission and acquisition of patient records
- Maintain Physician schedule communicating changes appropriately
- Additional functions may include:
- Patient Services Representative
- Any and all other duties as assigned
Education and Experience Requirements:
- High school diploma/GED or equivalent
- Administrative or medical office experience preferred
- Medical terminology knowledge strongly preferred
- Customer service experience
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic office or surgery center during business hours
- Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations i-Healths Core Values:
- Integrity- Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic/office/surgery center setting
Notes:
Required Experience:
IC