Senior Manager, North America e-Commerce & Order Management - ONSITE
Senior Manager, North America e-Commerce & Order Management - ONSITE
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Senior Manager e-Commerce & Order Management / Fulfillment for North America will lead and oversee the entire order management process to ensure efficiency accuracy and customer satisfaction. This role is vital in driving strategic initiatives to optimize order fulfillment processes collaborating with cross-functional teams and implementing best practices to support business growth and operational excellence. Additionally this position will have oversight for North America Commercial Operations ensuring that these orders are managed effectively to meet customer needs.
This position reports to the Vice President of Client Services-North America and is part of the Client Services Leadership Team located in Brea CA and will be ONSITE five days a week.
NOTE: This is an ONSITE position. Candidates not willing or able to relocate to the Brea CA area need not apply.
In this role you will have the opportunity to:
- Lead and develop high-performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada fostering a culture of accountability continuous improvement and operational excellence.
- Oversee end-to-end order management and customer experience: Manage the full order lifecyclefrom processing to fulfillmentensuring accuracy timeliness and customer satisfaction. Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively.
- Drive strategic planning and digital transformation: Develop and implement scalable strategies to optimize order management processes reduce lead times and enhance service quality through technology integration and omnichannel solutions.
- Collaborate cross-functionally to enhance operations: Partner with sales supply chain finance and customer service teams to align on goals manage supply and improve the quote-to-cash cycle across North American operations.
- Monitor performance and optimize resources: Establish and track key performance indicators (KPIs) deliver insights to senior leadership and ensure effective resource planning to meet current and future demand across the region.
The essential requirements of the job include:
- Bachelor Degree with 14 years of experience or 12 years with a Masters Degree
- 4 years experience directly leading a team and demonstrated past success in building high performing teams with a focus on people development
- Experience with Order Management Software Systems including AI automation and OCR
- Experience with process improvement and DBS or lean six sigma
Beckman Coulter Diagnostics a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The annual salary range for this role is $150000.00-$180000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
The U.S. EEO posters are available here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .
Required Experience:
Senior Manager
Employment Type
Full-Time
