Client Success Manager IT

Damen Maritime Ventures Holding

Posted on : 23-08-2025

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1 Vacancy

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Job Location

Gorinchem - Netherlands

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 23-08-2025

Job Description

We offer you an Ocean of Possibilities. Join our family.

Were everything ship. Are you

What were made of. Were made for ships. To design them build them finance them and care for them throughout their life. Defined by our values of stewardship craftsmanship fellowship and entrepreneurship were everything ship. Were on a mission to help our clients harvest the oceans of possibilities presented by our waters for the generations to come. To achieve our goal we need people who share our vision and drive.

At Damen Digital Solutions we provide data-driven software solutions for shipowners enabling them to operate their vessels more efficiently and achieve their sustainability goals. With Damen Triton we analyze operations and report on performance offering insights into fuel consumption emissions and route optimization. This helps shipowners make their fleets more sustainable and profitable.

For more information about our Damen Triton System: Role:

As a Client Success Manager you will focus on clients of Damen Digital Solutions internal and external Damen customers. Your responsibilities will include supporting users in configuring Damen Triton to meet their needs explaining Damen Triton through training and introduction sessions and organizing feedback loops with our sales and development teams. You will play a central role in the Damen Triton user experience by providing broad support to clients.

You will act as the link between technical development teams project managers sales managers and customers. You will advise the management and IT team about customer needs. You thrive on taking the initiative to improve our customer support activities. As a Client Success Manager you should excel in communication and relationship management. While its good to have an interest in digitalization ICT and the shipping industry your communication skills are the most important.

Key Accountabilities:

Organizing and executing configuration and introduction meetings with customers.
Setting up feedback loops with customers and our technical teams.
Building customer relations by supporting them in using and configuring our digital products.
Determining customer requirements and relating these to the Damen Digital Product Portfolio.
Increasing retention rates on Damen Triton services.
Setting up and (partly) executing training & education methods for customers.
Supporting our marketing team in effective communication and promotion activities.
Controlling the subscription planning and status via our ERP tooling.

Skills & Experience:

Were looking for pioneers who dare to innovate and take ownership. To be successful you bring:

Experience with a commercial mindset.
Able to advise the management and IT team about customer needs.
A good understanding of data platforms or digital products and services.
The ability to educate and motivate customers in their digitalization journey.
The ability to translate customer needs to existing solutions.

What We Offer:

We want to make sure you are happy in your role so we will support you to develop yourself in this position. We are a growing organization where innovation is the driving force. Entrepreneurship is in our DNA and thats why we continue to grow and innovate and offer plenty of opportunities. All you have to do is grab them.

42 Annual holidays (27 13 ADV 2 compensation).
Personal guidance freedom varied work and a work environment where your opinion counts.
An excellent benefits package tailored to your experience and education level.
A dynamic international working environment focusing on technology and innovation.
Working from home possible 1-2 days a week.
An active social environment in terms of business culture events and sports.

If you feel you share our values and passion then wed like to see what youre made of. Who knows maybe were made for each other Get on board!

#LI-LJ1

Recruiter:

Leon Joziasse

Email:

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

Damen Maritime Ventures Holding

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Client Success Manager IT

Damen Maritime Ventures Holding

Job Description

Employment Type

Company Industry

Key Skills

About Company

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