Installation Coordinator
Installation Coordinator
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1 Vacancy
Job Description
About the role:
As an Installation Coordinator youll be responsible for orchestrating and monitoring Samsara hardware installations across customer fleets. You will ensure that each deployment is carried out according to technical and operational standards working closely with Implementation consultants Account Executives Partners and Internal stakeholders to guarantee a successful customer experience from the start.
This is a critical and detail-oriented role that blends project coordination field operations knowledge and customer success. Your work ensures our customers first touchpoint with Samsaras technology is smooth impactful and aligned with our quality and safety standards.
This is a remote position open to candidates residing in Mexico.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will:
- Coordinate pre-installation logistics with partners.
- Validate customer and site readiness including cable availability and configuration.
- Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
- Track real-time installation progress ensuring adherence to the project plan.
- Identify deviations from expected timelines or specifications and define/remediate action plans.
- Drive weekly installation reporting cadence and provide updates to internal teams.
- Maintain installation evidence and ensure proper documentation is stored and accessible.
- Serve as a point of contact for escalations and troubleshooting during install phases.
- Work cross-functionally with Sales Implementation and Support to ensure alignment.
- Ensure installation partners are trained and follow Samsara standards.
- Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
- Provide proactive communication and transparency with customers during install projects.
- Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
Minimum requirements for this role:
- Experience in field operations coordination customer implementation or technical deployment.
- Strong attention to detail with the ability to manage multiple installs in parallel.
- Excellent communication and stakeholder management skills.
- Fluent in Spanish and English (verbal and written).
- Comfortable in a dynamic fast-paced environment with cross-functional collaboration.
An ideal candidate also:
- Has strong bias for standardization & automation the ability to think big with insistence on high standards.
- Thrives in a fast-paced and change-heavy environment.
- Possesses strong problem-solving skills and a continuous improvement mindset.
- Has familiarity or hands-on experience with AI and RPA tools to drive operational efficiency.
Required Experience:
IC
Employment Type
Full Time
