Director, Market Data Production Support Engineer - Technology
Director, Market Data Production Support Engineer - Technology
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Job Description
Job Description
Description
The successful candidate should have excellent communication skills broad sense of ownership and proactively are a must.
Key Responsibilities
Working alongside the existing team members on a shift basis.
Monitoring and incident management on a daily basis.
Daily Ready For Business cover and check outs
End Of Day cover and check outs
Manage the Marketdata support hotline
Fault finding based on problem tickets and direct escalation from users and other IT groups.
Working with feed integration teams within marketdata to facilitate checkouts of changes made by these groups.
Weekend Check outs and weekend ready for business checks.
Provide on call coverage as required
Maintain monitoring processes to be used globally
Liaise with Vendors and Exchanges in relation to data and feed issues.
Manage or participate in the implementation and rollout of new services and products.
Support global Market Data teams as part of a follow the sun support model
Provide validation service for the implementation and rollout of new services
Document implement and adhere to operational and technical standards best practices processes and procedures (problem/change/release/request management/service/time reporting)
Log Tickets / Jiras and incidents to track work flow.
Log Incident Tickets and Problem tickets to manage incidents and follow-ups to completion
Manage Jira based tasks thru Kanban Board (scripting / monitoring / tool support and other non incident work)
Manage and participate in Firm DR Testing on behalf of RTMD
Qualifications
Good understanding of Unix/Linux operating platforms and commands
Unix shell scripting skills. Perl / Python programming is also very useful.
Knowledge of Unix surveillance and troubleshooting tools and file search facilities (grep awk).
Familiarity with Unix system administration and security
Experience with Network and real-time messaging technologies
Multicast TCP/IP UDP SNMP plus client-developed data distribution platforms
Good network diagnostic skills
Desired skills
Exposure to incident management in an IT environment
Understanding of market data categories e.g. Equities options futures mutual funds fixed income etc.
Understanding of market data concepts e.g. Quotes level 1 quote and level 2 quote differences basic structure of an order book different types of markets etc.
Experience with market data content from various vendor providers e.g. Reuters Bloomberg etc.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe please copy and paste into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.
Required Experience:
Director
Employment Type
Full-Time
