Technical Support Engineer

Job Description

Executes activities to realise the V&V IT Strategy within the business (internal and external supply chain) including fixing improving and / or transforming current digital capability in accordance with the V&V IT systems roadmap. Ensure the business and peoples needs are met and they are ready for the process changes.

Key Accountabilities
- Elicit document and maintain customer requirements from customer needs throughout the solutions life cycle i.e. for design make operation maintenance repair and de-commissioning.
- Develop potential concepts and use systems engineering methods to detemine the best concept. Communicate the results.
- Risk/Safety: use RRMS processes to assess and mitigate risks.
- Develop potential system definitions (solutions) and use systems engineering methods to detemine the best solution using the internal and external supply chain. Use Technical Councils and High-Spots to conduct design reviews to ensure proper alignment of customer requirements and proposed design
- Verify: create execute and maintain a verification plan for the system and provide substantiating evidence and reports.
- Deploy: coordinate proper systems implementations and modifications to meet the objectives of the customer including process changes documentation (manuals and calibration procedures) and training.
- Operate: work with Test Execution Test Facility and Equipment and Measurement Engineers to configure and maintain product and component testing arrangements.
- Support / Maintain: set-up and execute system health monitoring and maintenance schedules. Execute system maintenance activities.
- Support / Repair: investigates and troubleshoots systems problems impacting test activities and co-ordinate repair activities to bring the system back into serviceable condition.
- Improve: monitor system obsolescence and provide input to systems improvement plans using proper program management techniques.

Key Experiences and any Qualifications
- Degree level in Engineering or equivalent unless the role is a technician role
- Experience in relevent domain is preferred but not essential
- Good communication presentation skills and an ability to work in a multidiscplinary environment

Job Category

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