IT Site Admin
IT Site Admin
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Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
A Career at HARMAN Digital Transformation Solutions (DTS)
Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS you solve challenges by creating innovative solutions.
- Combine the physical and digital making technology a more dynamic force to solve challenges and serve humanitys needs
- Work at the convergence of cross channel UX cloud insightful data IoT and mobility
- Empower companies to create new digital business models enter new markets and improve customer experiences
About the Role
This is a IT Site Administrator Associate role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.
What You Will Do
- Participate to develop governance structure and standards of EUC delivery on the basis of business and IT.
- Ensure desktop support internal processes and procedures are adhered to.
- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end user escalation effectively and involve DSS lead accordingly.
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority high severity issues.
- Updating pending tickets with timely precise and accurate updates.
- Following up with end users if necessary for closure of pending tickets.
- Following up with support groups if necessary for closure of pending tickets.
- Creating and uploading knowledge article.
- Provide support to power users locally and remotely and resolve all issues on high priority.
- Desktop Support. Understanding on Microsoft operating systems MS Office.
- 1st line and 2nd line support on applications MS outlook configuration troubleshooting housekeeping and admin network troubleshooting IP DHCP DNS 1st and 2nd line cabling patching mobile phone user support desktop imaging printer troubleshooting remote access through Citrix and Cisco VPN Projector and audio-visual maintenance and support.
- Support to Networks Security Server Admin and Telephony Team and handle Ad-hoc activities
What You Need to Be Successful
- Experience in IT: 1 year
- Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
- Knowledge of Anti-Virus Clients patch management etc
- Sound knowledge of Email clients MS Exchange and 365
- Sound troubleshooting knowledge of Microsoft Operating systems
What Makes You Eligible
- This role is a full-time role in the Pecs office location.
What We Offer
- Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- Be Brilliant employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-WS1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Employment Type
Full-Time
