Warranty Coordinator -
Warranty Coordinator -
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Warranty Coordinator
Location: Remote LATAM
Compensation:
- LATAM: $1200$1600/month
- Philippines (if applicable): $1000$1400/month
Industry: Construction / HVAC / Field Services
Schedule: Full-time U.S. business hours
About the Role:
We are looking for a proactive and experienced Warranty Coordinator to handle HVAC warranty claims and related service coordination. This role ensures timely claim submission clear communication with customers and vendors and accurate record-keeping to support smooth warranty operations.
Key Responsibilities:
- Submit and track warranty claims with HVAC manufacturers and vendors.
- Coordinate with field technicians and service managers to gather necessary claim documentation.
- Review service records to determine warranty eligibility.
- Maintain organized digital records of all warranty claims documentation and manufacturer communications.
- Communicate claim updates and resolutions to customers in a clear and professional manner.
- Manage parts returns credit reconciliation and warranty billing.
- Stay current on manufacturer warranty policies terms and processes.
- Identify warranty trends and recurring issues to improve future operations.
Qualifications:
- 2 years in a warranty or service coordination role within the HVAC or construction industry.
- Strong knowledge of HVAC systems workflows and terminology.
- Proficiency in service platforms such as ServiceTitan FieldEdge or similar.
- Excellent written and verbal communication skills in English.
- High attention to detail and ability to juggle multiple open claims at once.
- Reliable self-starter who thrives in a remote fast-paced environment.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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