Manager, Incident Response and Service Reliability
Manager, Incident Response and Service Reliability
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Salary Not Disclosed
1 Vacancy
Job Description
- Bachelors degree or equivalent practical experience.
- 8 years of experience in incident management technical program management or SRE/infra leadership roles.
- Demonstrated experience building or scaling an incident management program in a production or customer-facing environment.
- Proven ability to define measure and influence operational metrics (MTTD MTTR etc.).
- Strong cross-functional collaboration skills particularly with engineering product and executive stakeholders.
- Excellent communication skills under pressure with the ability to drive clarity and urgency.
- Experience with incident tooling (e.g. PagerDuty Opsgenie Slack bots observability platforms).
- Experience working in payments banking or other financial services companies in a developer role (SRE DevOps or other engineering experience).
- Experience leading incident programs across global teams or regulated environments.
- Background in high-availability systems payments infrastructure or customer-critical services.
- Familiarity with root cause analysis frameworks postmortem facilitation and chaos testing.
- Experience integrating incident workflows with observability and BI platforms (e.g. Datadog Grafana Tableau).
- Experience driving change in cross-functional or matrixed organizations.
Required Experience:
Manager
Employment Type
Full-Time
