Job Center Engagement Representative
Job Center Engagement Representative
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$ 42972 - 51729
1 Vacancy
Job Description
General Summary
TheJob Center Engagement Representative performs responsible administrative and paraprofessional work in the support and assistance of members of the community with employment counseling job search client engagement other employment preparation services as well as performing outreach at community meetings and various workforce related events. Works under the general direction of and reports to the Employment and Financial Opportunity Manager.
To learn more about the Citys Downtown Job Center and its operations please visit: preferred hiring range for this position is between $20.66 - $24.87an hour ($42972.80 - $51729.60Annually).Starting offeris based on applicable education experience and internal equity. This is a full-time non-exempt position which provides excellent benefits including 13 paid holidays plus 1 floating holiday paid vacation and sick leave health insurance options with employer contribution employer-paid life insurance Citys retirement options gym membership reimbursement tuition reimbursement and continuing education/training opportunities.- For a general summary of benefits offered by the Cityplease click the benefits tab on this posting or visit City of Charlottesville manages its own retirement system which offers both a defined benefit and a defined contribution option. While the City does not participate in VRSthe City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement please contact the Citys Benefits Administrator at .
Essential Responsibilities and Duties
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.
- Works as part of a team to provide employment seeking related services to community members.
- Meets greets receives customers and visitors to the Downtown Job Center via phone email and in-person; takes messages and/or directs appropriately.
- Meets directly with Job Center clients to provide one-on-one assistance in employment counseling job search interview skills resume building and client job application submission and other related activities; ensuring completeness.
- Provides appropriate accurate and timely communication regarding the Job Center its services and programs community employment opportunities as well as supportive services from external or partner agencies.
- Assists in outreach to individuals or groups to provide information on topics such as resume writing interview preparation or other skills related to career obtainment; follow-up with or to encourage clients to utilize applicable relevant services.
- Engages with local partner agencies and other City departments to provide referrals for clients to reduce identified barriers to job obtainment.
- May contact clients colleagues employers and/or partner agencies to discuss ways to improve services and meet needs more effectively.
- Attends and represents the City at community meetings outreach events or partner agency meetings which align with the services and programs of the Job Center.
- Supports the establishment of new community partner relationships and maintaining existing community partner relationships.
- Operates computer applicable software programs and other standard office equipment to assist clients with employment-related services.
- Maintains accurate and up-to-date client and office records files activities and services; providing applicable reports when required.
- Assists in preparing maintaining and compiling case management records or reports.
- Responsible for appropriate use and maintenance of City equipment tools and other resources including work time.
- Regular and reliable attendance.
- Performs additional duties to support operational requirements as apparent or assigned.
Education Experience and Skills
Education and Experience:Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.
- High School diploma or GED AND at least 6 months of relevant experience related to direct customer services clerical and/or administrative support including experience working with a socially and economically diverse population.
OR- 2 or more years of relevant experience related to direct customer services clerical and/or administrative support including experience working with a socially and economically diverse population.
OR- An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
- Associate degree from an accredited college or institution in business administration management human resources or another related field.
- Work experience related to workforce development human resourcesjob seeking services or other related client services focused program.
- May require valid Virginia drivers license and acceptable driving record.
- Required to successfully pass a pre-employment background check and pre-employment drug screen.
Knowledge Skills Abilities and Other Characteristics:
Job Knowledge- Basic knowledge and understanding of applicable programs activities services and standard administrative procedures of the Job Center and the City.
- Intermediate: ability to read and understand written materials such as multi-step instruction manuals newspapers magazines journals and reference materials.
- Basic: ability to write simple letters paragraphs and sentences containing subject verb and object and/or series of numbers names and addresses.
- Basic: ability to perform the four basic arithmetic operations of addition subtraction multiplication division.
- Intermediate: Establish and maintain cooperative professional and effective working relationships with peers management clients the general public and other agencies. Strong interpersonal skills with an emphasis on active listening and asking questions to gather information. Skills in building valuable relationships with agencies and organizations. Ability to maintain confidentiality and communicate with tact and diplomacy. Ability to engage in respectful and sometimes difficult conversations with members of the community and/or to determine when to refer concerns or inquiries to supervisor. May include interactions that involve stressful negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus.
- Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.
- Skilled: comprehensive practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Knowledge and skills in the use of Microsoft Office applications such as Outlook Word and Excel and the ability to work with electronic case files and databases.
- No budgetary/fiscal responsibilities.
- No responsibility for direction or supervision of others.
- Excellent organizational time management and customer service skills.
- Frequent change of tasks.
- Performing multiple tasks simultaneously.
- Ability to effectively prioritize tasks to meet multiple deadlines.
- Self-motivated resourceful and inclusive.
- Maintains confidentiality and works effectively with sensitive information issues and records.
- May require dealing with angry frustrated and/or upset individuals.
- May require some evening and/or weekend hours.
Physical Conditions & Additional Information
Physical Demands:
- Light Work: Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to lift carry push pull or otherwise move objects.
- Must be able to remain in a stationary position most of the time.
- Must constantly operate a computer and other office productivity machinery such as a calculator copy machine and computer printer. Must constantly move about inside the office to access file cabinets office machinery etc.
- Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to observe details at close range (within a few feet of the observer).
- Typically requires use ofstandard office equipment and telephone and related software and hardware; and any other equipment as appropriate or as assigned.
- Work is performed in an office environment where there may be exposure to computer screen for extended periods of time monitor glare and dust.
- The noise level is typically moderate.
The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by federal state or local laws. The City is dedicated to this with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.
Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at or .
The City of Charlottesville conducts job related background checks reference checks and pre-employment drug tests in accordance with federal state and local law of applicants who reach the final stages of the employment selection Citys policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law and it continues to be a violation of the US Department of Transportation regulations and the Citys policy prohibiting employees from testing positive for marijuana.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
