Orleans County YMCA Senior Program Director
Orleans County YMCA Senior Program Director
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Job Description
POSITION SUMMARY:
Oversees operations at the Orleans County YMCA branch including member experience programs facilities staff and volunteer development financial development and community relations and collaborations. Under the guidance of the CEO this position oversees the development of staff volunteers and coaches manages the budget and operations for youth and adult programming.
JOB RESPONSIBILITIES
Program Operations:
- Ensure all programs and member experiences comply with set standards and methods of operation.
- Develop implement and deliver high-quality member experiences and safe programs with continual participation growth.
- Recruit for full participation in all programs tournaments camps and clinics.
- Integrate customer-service and engagement strategies into programs and member services to ensure retention and positive feedback/ratings.
- Learn and utilize customer service systems for accurate registration schedules communication recruitment and retention.
- Monitor and evaluate delivery and effectiveness of programs and staff for the highest possible level of quality.
- Be visible and accessible to all staff volunteers parents and participants during all programming tournaments and rentals.
- Respond to all members and community inquiries and concerns.
- Communicate program information and performance changes and needs in a timely manner.
- Represent and promote the YMCA in the local community and develop positive working relationships with other organizations businesses and governmental enti Develop maintain and model collaborative relationships with community agencies in the service delivery area.
- Child Abuse Prevention - Responsible for adhering to boundary policies attending required training reporting concerns following mandated reporting policy fulfilling job-specific responsibilities such as maintaining and securing unused areas and ensuring proper sign-in/out procedures.
Staff Development:
- Recruit hire train schedule and supervise childcare special events maintenance program staff and volunteers.
- Develop strategies to provide support to staff volunteers and officials for the achievement of program goals and retention.
- Review and evaluate the performance of staff volunteers and officials.
- Ensure staff fulfill all certification standards.
Fiscal Management:
- Develop and manage budgets to meet or exceed operational goals for facilities and programming. This includes generating increased revenue each season and for each event.
- Strong Community Campaign/Financial Development.
- Provide input engagement and leadership for the Strong Community Campaign special events and other fund development to ensure goals are met.
Facilities:
- Provide overall coordination of facility maintenance and cleanliness.
- Ensure the safety and maintenance of high-quality facilities grounds and equipment.
- Maintain complete familiarity with all risk management procedures and policies.
- Maintain clean and safe conditions at all practice and game sites report any irregularities to maintenance.
- Keep an up-to-date inventory on all equipment materials and supplies.
- Manage preventative and annual maintenance plans and monitors expenditures against budget.
Other:
- Serving as a member of the branch leadership team performing specific duties that support the overall success of the Orleans branch operations.
- Attending applicable training and conferences to further professional development.
- All other duties as assigned.
QUALIFICATIONS:
- Bachelors degree in human services social services business or a related field.
- Three or more years of management experience preferably in a YMCA or other nonprofit agency.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Proven track record of developing authentic relationships with others.
- Ability to establish and maintain collaborations with community organizations.
- Must have the ability to grow programming in the community.
- Work a schedule that reflects the needs of the branch including evenings and weekends.
- CPR and First Aid certifications required within the first 60 days of employment.
- YMCA Leader certification preferred.
PHYSICAL DEMANDS
- Ability to carry out all physical demands of the position.
- Must be able to routinely perform physical activities such as climbing stairs bending stooping kneeling twisting reaching with hands sitting and standing for extended periods of time walking lifting and/or moving up to 50 pounds having finger dexterity grasping performing repetitive motions talking hearing and visual acuity to perform detailed tasks.
- Follows all YMCA policies rules regulations and procedures including emergency and safety procedures. Completes incident and accident reports as necessary.
YMCA COMPETENCIES (Leader):
Mission Advancement: Accept and demonstrate the Ys values. Demonstrate a desire to serve others and fulfill community needs. Recruit volunteers and build effective supportive working relationships with them. Support fundraising.
Collaboration: Work effectively with people of different backgrounds abilities opinions and perceptions. Builds rapport and relate well to others. Seek first to understand the other persons point of view and remain calm in challenging situations. Listen for understanding and meaning; speak and write effectively. Take initiative to assist in developing others.
Operational Effectiveness: Make sound judgments and transfer learning from one situation to another. Embrace new approaches and discover ideas to create a better member experience. Establish goals clarify tasks plan work and actively participate in meetings. Follow budgeting policies and procedures and report all financial irregularities immediately. Strive to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursue self-development that enhances job performance. Demonstrate an openness to change and seek opportunities in the change process. Accurately assess personal feelings strengths and limitations and how they impact relationships. Have the functional and technical knowledge and skills required to perform well; use best practices and demonstrate up-to-date knowledge and skills in technology.
Required Experience:
Director
Employment Type
Full-Time
