Hardware Technician (Part Time)

Summary:

The IT Hardware Technician provides campus-wide IT support across the Zoos 76-acre campus with 300000 sq. ft. of building space. This position provides general IT trouble shooting installations and support of all Hardware/Software Network and Audio & Visual platforms. The IT Technician will support several systems and networks including: Desktop Audio & Visual Point of Sales Telephones and servers.

Essential Functions:

• Install configure maintain and troubleshoot issues with a wide range of hardware & software used throughout all Zoo operations.
• Perform hardware & software upgrades to existing equipment as needed.
• Provide Audio & Visual setup and other technical needs for Zoo special events and meetings.
• Provide network support campus wide which includes installing networked application software granting access to users creating user groups managing shared resources installing peripherals configuring equipment for security including setting up batch files and making specific files read only.
• Track and document technical issues and their solutions for desktop/point of sale workstations and software.
• Ensure compliance with IT security protocols and Zoo policies.
• Collaborate with other IT team members to improve efficiency service quality and user satisfaction.

Required Education and Experience:

• High school diploma or equivalent.

Preferred Education and Experience:

• Associates degree in Information Technology or related field OR equivalent combination of education and experience.
• Previous work experience providing general IT support on a campus environment.
• 1-2 years of related experience.

Competencies:

• Collaboration.
• Critical Thinking.
• Decision Making.
• Flexibility/Adaptability.
• Guest Focus.
• Microsoft Office Suite.
• Problem Solving/Analysis.
• Self-Motivation and Initiative.
• Stress Management/Composure.
• Teamwork Orientation.
• Time Management.
• Written/Verbal/Oral Communication.

Supervisory Responsibility: None.

Reporting Structure: Reports to IT Manager.

Position Type/Expected Hours of Work:

Part-time positions are defined as positions scheduled to work approximately up to 25-30 hours a week. Scheduling is at the discretion of the manager. This position regularly requires flexible hours including evenings weekends and holidays to provide coverage during Zoo hours of operation and events.

This position is considered non-exempt under the federal and state wage and hour laws.

Work Environment: While performing the duties of the job the employee will alternate work between outdoor settings (Zoo grounds) and a typical office environment. When outdoors this position is required to work in various weather conditions including rain humidity and extreme heat or cold. Role will frequently require the need to travel across Zoo grounds with or without the use of an electric golf cart.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires frequent sitting/standing/walking/bending/kneeling and may occasionally move or lift objects up to 50 pounds. Frequent use of hand tools is required. Occasional climbing and balancing required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Other Requirements:

• Clear background check.
• Clear drug screening.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our Memphis Zoo Careers page for details.

EEOC and Inclusion Statement:

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds perspectives and skills. We value a diverse workplace and strongly encourage people of color LGBTQ individuals people with disabilities members of ethnic minorities and veterans to apply.

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race color sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws. If you need to request any accommodations for the interview or hiring process please let the Human Resources team (HR) know. HR can be contacted at

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

How to Apply:

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. Experience:

IC