Supervisor(a) de telefonos
Supervisor(a) de telefonos
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Coordinate direct and ensure telephone fax and modem lines are installed maintained and dismantled correctly. Process guest check-ins Check-outs room assignments reservations and cancellations. Block rooms; activate keys. Set up guest accounts; verify/adjust billing; secure payment. Operate telephone switchboard station; assist with all calls/requests; relay messages. Test communications equipment. Create review maintain print and compile logs/documentation/reports. Assist in obtaining guest/VIP information. Open doors and assist guests/visitors. Coordinate calls/E-mails/deliveries to meet guests needs. Open and close Business Center. Dispatch bell/valet staff. Process accounts payable. Review departmental productivity reports payroll forecasts and revenue postings. Monitor and maintain inventory of equipment/supplies. Notify Loss Prevention/Security of theft/unwelcome persons.
Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to concerns. Ensure adherence to quality standards. Visually inspect tools equipment or machines. Enter and locate information using computers/ POS systems. Reach overhead and below the knees. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Stand sit or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Bachelors degree from accredited university or college.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: Less than 1-year supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
