Dispatch Specialist
Dispatch Specialist
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
Benefits
The Dispatch Specialist will play a key role in addressing inquiries resolving issues and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. We are looking for a candidate who brings experience in Customer Service and Dispatch to the table.
Key Responsibilities
- Handle all customer communications (phone email chat)
- Enter service jobs into the client software throughout the day based on incoming requests.
- Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
- Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
- Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
- Bill service invoices correctly verifying item numbers quantities and van stock.
- Review technicians regional schedules to ensure completeness and reschedule leftover calls as needed.
- Document all customer technician territory rep and FSM interactions in the ERP and FSM systems in a timely detailed manner.
- Keep management informed with accurate real-time updates to ensure high levels of customer satisfaction.
- Assist in scheduling coordinating and following up on prescheduled maintenance and calibration service requests.
- Maintain a positive professional demeanor at all times and lead by example.
Requirements
Education: High School Diploma or GED (Required)
Experience:
- 1 year customer service experience (Required)
- 1 year dispatch or scheduling experience (Preferred)
Benefits
- Enjoy the flexibility of working from home
- Join us Monday through Friday
- Competitive salary:
- Secure an indefinite contract that offers complete Colombian benefits
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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