Service Improvement Analyst
Service Improvement Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Wellington based Full-time Permanent
4.4 weeks annual leave Wellness allowance after 12 months
Midpoint of $107883 dependent on experience
Ko tu ake mahi - What youll do
Are you passionate about driving meaningful change in digital service delivery Were looking for a Service Improvement Analyst to help shape how services are defined delivered and continuously improved across the Ministry. This is a fantastic opportunity to work at the heart of service transformationcollaborating with internal teams and service providers to ensure our digital services are efficient user-focused and meet performance expectations.
Work with service owners and providers to define and operationalise services including SLAs performance metrics and escalation paths.
Ensure our service catalogue is accurate accessible and reflects current offerings.
Analyse incident trends and service desk data to uncover opportunities for improvement and implement plans based on impact and feasibility.
Help integrate new or changed services effectively across service providers owners and consumers.
Engage stakeholders for feedback share lessons learned and ensure all improvements align with organisational policies standards
Ko ng pkenga u - What youll bring
strong background in IT Service Management (ITSM) ideally supported by ITIL certification or equivalent experience.
Expertise in developing and maintaining a comprehensive service catalogue.
Proven ability to understand map and optimize end-to-end processes ensuring clarity in service design and delivery.
Excellence in articulating the purpose and intended outcomes of services enabling clear engagement for both providers and end users.
Practical understanding of working with outsourced service providers and managing external relationships.
Ng hua o t mtou whare - What we bring
Discover a world of opportunities for personal and professional growth. Were not just a workplace; were a whanau that values your well-being and the importance of work-life balance. At Manat Hauora we value the authentic you ensuring that every voice is heard and every perspective matters. Your wellness is our priority with comprehensive support and resources to keep you thriving. Join us today and be part of a team dedicated to improving healthcare.
We are committed to fostering an inclusive and respectful environment welcoming applicants from diverse backgrounds. We value the unique perspectives and experiences each individual brings. Please contact us if you require any support to ensure the recruitment process is accessible.
Me phea te tono mai - How to apply
Applications close on Friday 29th August 2025.
Click here to view the position description. Please follow the online process at our Careers Website. Please ensure you upload a CV and covering letter with all applications. If you have any questions email the recruitment team at .
Please note: We are reviewing applications as they come in and interviews may take place during the advertising period. Please note if we receive a high number of applications this job may close prior to the closing date.
We are not receiving recruitment agency submissions at this time.
Required Experience:
IC
Employment Type
Full-Time
