The Nurse Triage Team Lead plans the care of pediatric adolescent adult and geriatric patients in the hospital. Working under moderate supervision this role collaborates with the Triage Nurse Manager to ensure that the department operates smoothly with adequate staffing.
Responsibilities
Monitors phone calls made by staff members to ensure that staff is offering high-quality care in line with the departments goals and objectives. Responds to workflow issues or questions brought up by staff members in order to coordinate the efficient daily operations of the department. Manages the staff schedule adjusting shifts as needed to meet the demands of patient care. Responds to patient issues and phone calls by escalating them to higher leadership for conflict resolution. Supports the Triage Nurse Manager by assisting with project and data management to ensure efficiency and eliminate system problems. Performs other duties as assigned.
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