Case Manager for ILS and Tailored Day Programs
Case Manager for ILS and Tailored Day Programs
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Job Description
Job Details
Description
Overview:
Join us in making a difference at Home of Guiding Hands as we improve the quality of life for people with special needs. As a Case Manager you will provide oversight for the Independent Living (ILS) and Tailored Day programs. You will supervise employees and ensure that they have the necessary support to help clients achieve their goals. This position will start off in a part-time capacity (10 hours/week) and grow offers flexible schedules medical/dental benefits 403b retirement plans paid sick and vacation time mileage reimbursements and technology stipends and perks among other benefits. Embark on a meaningful career with a leading non-profit.
What Youll Be Doing:
Leading Our Mission
Provide oversight of Independent Living and Tailored Day programs.
Responsible for the hiring training monitoring supervision coaching and evaluation of employees establishing clear expectations and fostering a culture of compliance and accountability.
Drive service utilization through staff engagement.
Ensure quality services by monitoring and ensuring delivery of services in accordance with the ID Team. Utilize customer service and problem-solving skills as needed to resolve issues.
Understand current local state and federal law and regulations and apply knowledge to ensure compliance.
Participate in audits conducted by monitoring bodies (SDRC and DDS).
Serving Our Clients
Process referrals and facilitate matching new clients with current staff members.
Complete new client assessments and intakes.
Maintain client charts and authorizations.
Carry a caseload and provide direct client services as needed.
Coordinate group social activities by planning and leading activities.
Operations & Community Building
Ensure accuracy and timely submission of payroll and billing data.
Participate in outreach to educate the community about available services.
Attend trainings and networking events to learn about best practices and form professional working relationships with industry professionals.
Values
Innovation We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.
Collaboration We believe that working together collaboratively is the foundation of a culture that values teamwork communication and cooperation. This belief is central to every part of our business both internally and externally and strengthens our community.
Accountability We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable we build trust and maintain the respect of our stakeholders.
Respect We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect we can foster a positive and supportive work environment. We treat others as we would want to be treated.
Empathy We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues clients and stakeholders to meet them with kindness and compassion.
Qualifications
What Youll bring to the Role:
Required Qualifications & Experience
Education: High school diploma or GED.
Experience:
3 years of experience in a human services delivery system with at least one year in a comparable program; OR
A bachelors degree in a human services-related field.
Languages: The ability to read write speak and understand English. Bilingual in Spanish is strongly preferred.
Driving: A valid California drivers license with a safe driving record and at least two years of driving experience. Must maintain current and adequate auto insurance.
Other Requirements: Must be 18 years of age or older and able to pass a criminal record clearance from the DOJ.
Skills & Attributes
Leadership: Demonstrated ability to provide staff training supervision and planning.
Communication: Excellent interpersonal and communication skills with the ability to directly address areas of concern.
Organization: Highly organized with the ability to follow through and consistently complete tasks by their deadline.
Problem-Solving: The ability to exercise sound judgment within general policy guidelines.
Technical: Proficient in Microsoft Office programs including Word Outlook and Excel.
Mindset: A passion for excellence through teamwork positive change and communication.
Physical Requirements/Work Environment
The work environment for this position involves working in an office setting for the majority of the time and on a less frequent basis meeting with clients in their homes and the community. While performing the duties of the job the employee is regularly required to see talk hear walk bend stoop sit stand reach and lift objects weighing up to ten pounds repeatedly during a shift.
Equal Opportunity Employer Statement
Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy sexual orientation or gender identity/expression) age marital status status as a protected veteran among other things or status as a qualified individual with disability.
About HGH
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities such as Down syndrome epilepsy autism and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes independent living support respite care and adult foster home services. Additionally we provide early childhood assessments and services tailored day support Life Planning workshops county-wide transportation services and on-site activities at our resource center.
To see all our available career opportunities please visit: Experience:
Manager
Employment Type
Full-Time
Key Skills
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