Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Strategic Customer Engagement:
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders identifying and nurturing client champions to drive adoption and advocacy.
- Technical Adoption and Expertise:
- Gather analyze and translate functional and technical requirements into tailored ClickUp solutions.
- Serve as a product expert advising customers on leveraging ClickUps features to streamline workflows and solve complex business challenges.
- Data-Driven Insights:
- Analyze customer product usage data and translate it into actionable recommendations.
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
- Driving Engagement & Adoption:
- Proactively engage with customers to evaluate progress address roadblocks and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals success metrics and timelines.
- Cultural Fit Growth Opportunities & Leadership:
- Prioritize the customer experience lead by example be a doer and monitor adherence to policies and procedures.
- Contribute to the development and optimization of regional and global operational processes.
- Minimum 2 years of experience in a customer-facing SaaS role preferably in Customer Success or Account Management.
- Strong communication and interpersonal skills with the ability to build rapport and trust with customers of various levels and segments.
- Resilient and adaptable especially in a fast-paced startup environment.
- Understanding of industry-specific workflows particularly in services software development marketing and PMO.
- Experience in working with various teams to achieve customer outcomes (Marketing Finance Product Sales Support).
- Experience with Customer Success SaaS technology such as CRM Salesforce Tableau Outreach Apollo Front and others.
- Ability to operate within regional time zones.
- Positive attitude self-driven proactive empathetic and high energy.
#LI-Remote #LI-NMR
Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!
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Required Experience:
Manager
Employment Type
Full Time
