Customer Success Manager

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At ClickUp were not just building software. Were architecting the future of work! In a world overwhelmed by work sprawl we saw a better way. Thats why we created the first truly converged AI workspace unifying tasks docs chat calendar and enterprise search all supercharged by context-driven AI empowering millions of teams to break free from silos reclaim their time and unlock new levels of productivity. At ClickUp youll have the opportunity to learn use and pioneer AI in ways that shape not only our product but the future of work itself. Join us and be part of a bold innovative team thats redefining whats possible!

ClickUp is seeking a versatile and dynamic Customer Success Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting embody ClickUps core values and have a proven track record in customer success within a SaaS environment.

Key Responsibilities:

Strategic Customer Engagement:
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders identifying and nurturing client champions to drive adoption and advocacy.
Technical Adoption and Expertise:
- Gather analyze and translate functional and technical requirements into tailored ClickUp solutions.
- Serve as a product expert advising customers on leveraging ClickUps features to streamline workflows and solve complex business challenges.
Data-Driven Insights:
- Analyze customer product usage data and translate it into actionable recommendations.
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
Driving Engagement & Adoption:
- Proactively engage with customers to evaluate progress address roadblocks and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals success metrics and timelines.
Cultural Fit Growth Opportunities & Leadership:
- Prioritize the customer experience lead by example be a doer and monitor adherence to policies and procedures.
- Contribute to the development and optimization of regional and global operational processes.

Qualifications:

Minimum 2 years of experience in a customer-facing SaaS role preferably in Customer Success or Account Management.
Strong communication and interpersonal skills with the ability to build rapport and trust with customers of various levels and segments.
Resilient and adaptable especially in a fast-paced startup environment.
Understanding of industry-specific workflows particularly in services software development marketing and PMO.
Experience in working with various teams to achieve customer outcomes (Marketing Finance Product Sales Support).
Experience with Customer Success SaaS technology such as CRM Salesforce Tableau Outreach Apollo Front and others.
Ability to operate within regional time zones.
Positive attitude self-driven proactive empathetic and high energy.

#LI-Remote #LI-NMR

Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition grit and a passion for improving the way people work. If you think ClickUp is the company for you we encourage you to apply!

At ClickUp we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each persons journey to build their boldest career.

ClickUp is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an @ email or through our official careers portal on . We will never request fees payments or sensitive personal information. Please disregard any offers received outside these channels and report them to

Required Experience:

Manager

Key Responsibilities:

Strategic Customer Engagement:
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders identifying and nurturing client champions to drive adoption and advocacy.
Technical Adoption and Expertise:
- Gather analyze and translate functional and technical requirements into tailored ClickUp solutions.
- Serve as a product expert advising customers on leveraging ClickUps features to streamline workflows and solve complex business challenges.
Data-Driven Insights:
- Analyze customer product usage data and translate it into actionable recommendations.
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
Driving Engagement & Adoption:
- Proactively engage with customers to evaluate progress address roadblocks and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals success metrics and timelines.
Cultural Fit Growth Opportunities & Leadership:
- Prioritize the customer experience lead by example be a doer and monitor adherence to policies and procedures.
- Contribute to the development and optimization of regional and global operational processes.

Qualifications:

Minimum 2 years of experience in a customer-facing SaaS role preferably in Customer Success or Account Management.
Strong communication and interpersonal skills with the ability to build rapport and trust with customers of various levels and segments.
Resilient and adaptable especially in a fast-paced startup environment.
Understanding of industry-specific workflows particularly in services software development marketing and PMO.
Experience in working with various teams to achieve customer outcomes (Marketing Finance Product Sales Support).
Experience with Customer Success SaaS technology such as CRM Salesforce Tableau Outreach Apollo Front and others.
Ability to operate within regional time zones.
Positive attitude self-driven proactive empathetic and high energy.

#LI-Remote #LI-NMR

At ClickUp we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each persons journey to build their boldest career.

ClickUp collects and processes personal data in accordance with applicable data protection laws.