Senior Field Support Specialist- OCI
Senior Field Support Specialist- OCI
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Job Description
Responsible for providing the first line of on-site field system support that includes hardware software and networking to customers and field personnel on-site at customers or remotely. Support Data center activities in Oracle Cloud environment which includes rack and stack cabling work server hardware and other appliances deployment/decommission inventory management controls (scanning reconciliation) troubleshoot offline/downed server issues manage inbound/outbound shipping tickets etc
Responsibilities
Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks hardware product and software installations site planning problem escalation and managing installations.
Support Data center activities in Oracle Cloud environment which includes rack and stack cabling work server hardware and other appliances deployment/decommission inventory management controls (Scanning reconciliation) troubleshoot offline/downed server issues manage inbound/outbound shipping tickets etc
Understands service processes and options.
Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
Works primarily at customer sites or data centers.
May need to be able to travel at short notice - short term within region potentially globally.
Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Ideally the candidate should possess
- Minimum 5 years working in customer support services in Data Center environment resolving technical problems on customer Hardware and Software infrastructure required.
- Working knowledge of hardware product range (server storage network devices) product installation and Break/Fix maintenance support. Experience with Oracle H/W will have an advantage.
- Hands-on hardware and software troubleshooting experience.
- Proven customer management support skillsanalytical and problem-solving abilities.
- Able to communicate technical updates & relevant trouble-shooting diagnostics including resolution information.
- Ability to present ideas in business-friendly and user-friendly language.
- Self-driven individual with good oral and written communication skills in local language and English able to provide clear and accurate reports for out-of-line situations.
Ability to remain focused under pressure.
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Employment Type
Full-Time
