Staff Software Engineer

Job Description

Join Zendesk and Shape the Future of IT Asset Management

Zendesk is expanding its Employee Service offerings and IT Asset Management (ITAM) is a key pillar of this vision. We are building the next generation of asset management solutions helping organizations track manage and optimize their IT assets directly within Zendesk. By leveraging the power of automation integrations and intelligent workflows our ITAM solution will provide a seamless experience for IT teams and employees alike.

We are looking for a Staff Software Engineer to play a key technical leadership role in shaping the architecture scalability and extensibility of the ITAM platform. This role will focus on building enterprise-grade asset management capabilities ensuring a secure high-performance and flexible solution that meets the needs of our customers.

If youre passionate about high-scale software development event-driven architectures and delivering best-in-class enterprise IT solutions wed love to hear from you.

What Youll Be Doing

Architect & Build the Next Generation of IT Asset Management

• Design and develop scalable high-performance backend systems for IT asset tracking lifecycle management and compliance enforcement.

• Build and optimize GraphQL and REST APIs ensuring seamless integrations with Zendesks ecosystem and external IT management tools.

• Work on data modeling and storage strategies to efficiently manage large volumes of IT asset records.

• Contribute to the evolution of Zendesks Employee Service platform integrating ITAM with other service management capabilities.

• Lead efforts to enhance observability reliability and security ensuring compliance with IT governance standards.

Technical Leadership & Collaboration

• Provide technical mentorship and guidance to engineers across the ITAM team.

• Collaborate with Product Managers Designers and Engineers to define technical requirements and deliver high-quality solutions.

• Participate in architecture discussions and system design reviews ensuring ITAM scales to meet enterprise needs.

• Work across teams to align ITAM functionality with workflows automation and approval processes within Zendesk.

• Drive initiatives that improve developer experience system reliability and engineering efficiency.

Solve Complex Engineering Challenges

• Optimize system performance and scalability ensuring ITAM can handle millions of asset transactions across large organizations.

• Implement event-driven architectures to support automation notifications and integrations with third-party IT tools.

• Tackle multi-tenant SaaS challenges ensuring asset management data remains secure isolated and performant.

• Design solutions that enable deep customization and extensibility allowing customers to tailor ITAM to their specific needs.

What Were Looking For

Required Qualifications

• 8 years of experience designing developing testing and shipping enterprise-grade software.

• Strong backend expertise in Ruby on Rails and experience with relational databases (MySQL/Aurora).

• Experience building high-performance scalable APIs using GraphQL and REST.

• Proven ability to architect and deliver complex solutions in a distributed multi-tenant SaaS environment.

• Deep knowledge of data modeling indexing strategies and efficient querying techniques.

• Experience with event-driven architectures and messaging systems (e.g. Kafka Sidekiq or equivalent).

• Strong problem-solving skills and ability to tackle scalability reliability and security challenges.

• Excellent communication and collaboration skills with experience working across multiple teams.

Preferred Qualifications

• Experience working on IT Asset Management (ITAM) IT Service Management (ITSM) or enterprise IT solutions.

• Familiarity with workflow automation approval systems and IT compliance requirements.

• Knowledge of observability and monitoring tools (e.g. DataDog).

• Experience with multi-tenant SaaS architectures at scale.

• Background in integration development connecting IT asset systems with third-party tools and APIs.

Why You Should Apply

• Be part of Zendesks future. IT Asset Management is a key pillar of our Employee Service strategy with strong investment and executive support.

• Solve complex technical challenges. Work on event-driven automation high-scale IT asset tracking and enterprise integrations.

• Lead critical initiatives. Shape the architecture of Zendesks next-generation ITAM platform.

• Work with top engineering talent. Collaborate with world-class engineers architects and technical leaders.

• Enjoy flexibility and autonomy. Drive high-impact projects while maintaining a strong work-life balance.

Ready to Build the Future of IT Asset Management

Wed love to hear from you. Apply now and help shape the next generation of Zendesks ITAM platform.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.