Professional Services Solutions Advisor

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.

Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Trkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.

About your skills

• Consultative Problem-Solver: Exceptional ability to diagnose customer challenges propose tailored professional services solutions and drive positive outcomes through effective collaboration
• Value Engagement Selling: Asks good services discovery questions that unlock customers desired business outcomes and the services products required to meet those desired incomes. Leverages desired outcomes to drive critical services sales negotiations. Incorporates deal levers into the discussion to trade during the negotiation to ultimately create a powerful value proposition for the customer and Udemy
• Customer Centricity: The ability to put the customer at the core of every decision process and interactionprioritizing their needs preferences and experiences to build long-term trust and value. It involves empathy active listening data-informed decision-making and a commitment to delivering solutions that genuinely benefit the customer while supporting business outcomes
• Strategic Vision: Skilled at crafting long-term customer growth plans leveraging multi-threading strategies to deepen relationships and aligning Udemys unique professional services value proposition to specific client objectives
• Continuous Learner: Curious and proactive consistently exploring market trends customer needs and competitive offerings to shape impactful winning strategies
• Proactive Business Development: Highly motivated with an outbound entrepreneurial mindset; adept at uncovering new professional services opportunities building influential relationships and delivering persuasive strategically crafted proposals. Hustle and strategic rigor define your approach
• Data Driven Decision Making: Leverages data to drive 75% of decision making process and to facilitate data driven conversations when collaborating with internal sales and success team members as well as customer negotiations and value selling

About this role

We are seeking a driven and experienced Professional Services Solutions Advisor to join our team supporting both large enterprise clients and commercial clients. Youll specialize in identifying positioning and closing strategic professional services engagementsincluding learning consulting content curation skills-gap analysis tailored workforce training programs and implementation services. Success in this role requires an ability to navigate complex client environments build executive-level relationships and deliver clear value propositions that align with strategic organizational goals

What youll be doing:

• Collaborate closely with internal teams (Sales Professional Services Delivery Customer Success Solutions Engineering Marketing Product Deal Desk Legal and executives) to develop and deliver comprehensive proposals tailored to client objectives
• Identify qualify and pursue professional services opportunities within existing and new large enterprise accounts
• Partner closely with EMEA sales teams and contribute to improving the value selling strategy
• Engage stakeholders at multiple levels establishing trust-based strategic relationships to deeply understand client business challenges and position Udemys professional services solutions as essential to their long-term success
• Create and execute strategic territory and account-specific plans to consistently meet and exceed professional services sales targets
• Lead end-to-end negotiations manage complex contracting processes and secure agreements efficiently and accurately
• Continuously gather market intelligence competitive insights and customer feedback sharing findings proactively with the broader team to enhance strategic positioning and value

What youll have:

• Minimum of 9 years experience successfully selling complex professional services engagements consulting solutions or similar B2B enterprise-level services
• Demonstrated track record in managing sophisticated sales cycles and consistently exceeding professional services revenue targets
• Proven success in solution selling crafting customized engagements and securing 6-figure professional services contractsStrong business acumen and strategic territory management skills ensuring sustainable client relationships and repeat business
• Strong business acumen and strategic territory management skills ensuring sustainable client relationships and repeat business

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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