Mobile Service Coordinator
Mobile Service Coordinator
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Job Description
We are looking for a Mobile Service Coordinator to support our growing mobile service operations! This vital role ensures our Mobile Technicians are set up for success by managing schedules organizing appointments and keeping the workflow running smoothly behind the scenes.
Benefits:
Room for growth - Ford Pro Elite facility with 24 bays is now open!
- Competitive Pay - $40000-$60000
401(k) and 401(k) matching upon 1 year of service
Group Health Vision and Dental insurance (50/50 Employer/Employee split)
Life Insurance is fully funded by the employer
Employee assistance program
Employee discounts
Employee Team Member Programs
Paid time off
Parental leave
Referral program
MobileService Coordinator Responsibilities:
Coordinate and schedule daily appointments for Mobile Service Technicians
Serve as the main point of contact between customers and the mobile service team
Ensure technicians are prepared with the right tools parts and information for each job
Monitor and adjust scheduling to accommodate urgent needs or changes
Maintain clear and timely communication with customers regarding appointments delays or follow-ups
Collaborate with Parts and Service Departments to ensure seamless operations
Assist with tracking service performance metrics and workflow efficiency
Provide outstanding customer service and represent the dealership in a professional manner
Mobile Service Coordinator Qualifications:
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Prior experience in scheduling dispatch or service coordination (automotive industry a plus)
Tech-savvy and comfortable with scheduling software and CRM tools
Detail-oriented and able to adapt quickly in a fast-paced environment
Valley Truck Centers is a family-owned and operated company that was founded in 1964. Our company has grown to more than 12 rooftops including multiple OE vehicle lines Body Upfit companies and Rentals. Our success results in our continuous drive to deliver excellent customer service and our commitment to our employees. We are a career-minded company that currently employs multiple 20 years plus employees to date.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
