Intake Coordinator (Mental Health)
Intake Coordinator (Mental Health)
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$ 50000 - 60000
1 Vacancy
Job Description
Job Details
Description
The Intake Coordinator is responsible for coordinating the intake and referral process for new clients processing and assigning referrals across all BTST programs managing initial and concurrent authorizations and ensuring accurate client record management in the Electronic Medical Records (EMR) system. This role also serves as a liaison with referral sources stakeholders and internal teams to ensure smooth client onboarding.
Essential Functions
- Provide information to and address inquiries from clients family members providers and stakeholders about program services intake processes and eligibility.
- Process referrals for all programs ensuring timely and accurate review.
- Accurately create and maintain client charts within the EMR system.
- Process initial and concurrent authorizations for services including verification of benefits and coverage.
- Act as a liaison with referral sources to support ongoing relationships and referral needs.
- Communicate effectively with stakeholders staff and management regarding referral status client onboarding and departmental updates.
- Audit work completed to ensure accuracy and compliance with BTST standards and regulatory requirements.
- Manage all department emails to ensure timely responses and resolution of inquiries.
- Assign and ensure follow-through on all new client paperwork including consent forms intake packets and releases.
- Coordinate care with client-identified providers and process all related documentation.
- Attend weekly department meetings and all company-mandatory meetings.
- Assign intake providers to new clients on a weekly basis.
- Maintain and update the referral tracker daily reflecting client status and next steps.
- Provide census and data reports from the EMR system as requested.
- Enter and submit billing to payers as directed; track submitted billings and produce reports as needed.
- Research and assist in resolving billing rejections from payers.
- Cover front office duties and assist with other clerical tasks in the absence of staff.
- Perform other duties as needed in accordance with the agencys mission and values.
Qualifications
Minimum Qualifications
- High school diploma required; associate or bachelors degree preferred.
- Excellent organizational skills with strong attention to detail.
- Proficiency in Microsoft Office Suite and EMR systems.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Perks for Full Time Employees:
- 401k plan with company contribution according to plan requirements
- Flexible Spending Account and Dependent Flexible Spending Account
- Health Insurance Benefits with employer contribution
- Medical Dental and Vision
- 100% Employee Paid Voluntary Benefits
- 100% Employee Sponsored Benefits
- Company Sponsored Employee Assistance Program (EAP)
- Company Sponsored $25k Basic Life Insurance Policy
- Partnerships with select colleges/universities (tuition discounts scholarships etc.)
- Sick and Safe Leave
- Referral Program
- Flexible Schedule
EEO Statement
We are an equal opportunity employer and will consider all applications without regard to race color religion ancestry or national origin sex age marital status sexual orientation gender identity disability or genetic information. Applicants with disabilities that require accommodation or assistance for a position please contact us directly at
Required Experience:
IC
Employment Type
Unclear
